Concentra Urgent Care

Long wait time due to missing employer billing information

excessive wait times and inadequate medical consultation

excessive wait time and inattentive front desk staff

The patient experienced an excessive wait time beyond the expected duration.

Staff member displayed unprofessional and discriminatory behavior toward the patient.

Physician assistant provided dismissive and unprofessional patient care.

unresponsive phone lines and excessive wait times for medical evaluation

Medical staff failed to diagnose and treat serious spinal injuries promptly.

Long wait times and unprofessional staff behavior

Staff interrupted drug test process and treated customer poorly.

The patient experienced a two hour wait for a scheduled appointment.

Staff exhibited discriminatory behavior toward a transgender patient.

Poor staff professionalism, excessive wait times, and inadequate physical therapy…

Staff repeatedly failed to successfully perform a blood draw.

delayed diagnostic imaging for a serious spinal injury

Staff lacked medical competence and displayed unprofessional behavior during the…

staff lacked proper training and used incorrect testing procedures

multiple visits required due to staff errors and poor communication

Patient sustained back injury during an overly strenuous physical examination.

poor communication, long wait times, and scheduling errors for medical care