Condado Tacos
🍽️ Restaurants · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times, incorrect order, and cold food served.
Business reply on Google
Erron, I am so sorry your visit at Condado Tacos didn’t meet your expectations! A long wait to be seated, drinks arriving after the food, and an incorrect, cold order is not the experience we want anyone to have. We’ve shared the details with our Operations leadership for immediate review.
Slow service and food quality caused customer illness
Business reply on Google
Jessica, we’re very sorry to hear you and your husband weren’t feeling well after your meal at Condado Tacos. We take any report of illness seriously. To make sure Food Safety and Operations can review what happened, please share the best way to reach you here: https://go.momos.com/JkC34.
Poor food quality, lack of utensils, and uncomfortable tipping pressure.
Business reply on Google
Tara, we’re really sorry your visit to Condado Tacos fell far short of what you expected. From the quality of the margarita to the toppings and sides you received, it sounds like the details just weren’t right—and that’s on us. Please share your contact details at https://go.momos.com/DU50h so our team can reach out personally and make this right.
Staff ignored customers waiting to be seated.
Business reply on Google
Hey Lorey, Thank you for sharing your feedback with us. We're truly sorry to hear about your experience and that our staff did not meet your expectations during your visit. This is not the kind of service we strive to provide, and your concerns are being taken seriously. Please provide us your contact details at https://go.momos.com/bJqdv so that we can reach out to you personally. We'd love the opportunity to make this right.
staff members are rude and dismissive toward delivery drivers
Business reply on Google
Hi Del'Rio, Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience with our staff. This is not the level of service we aim for at Condado Tacos, and your concerns are important to us. We're addressing this issue to enhance our customer interactions moving forward. Could you please provide your contact details at https://go.momos.com/oeLsx? We would appreciate the opportunity to connect with you personally and make things right.
Slow service and poor quality food and drinks
Business reply on Google
Hi Cory Monica, Thank you for taking the time to share your feedback with us. We are sincerely sorry to hear that your recent experience at Condado Tacos did not meet your expectations. The issues you mentioned regarding the quality of the drinks and food are certainly concerning, and we want to ensure everything is addressed appropriately. We’ve shared your feedback with our team for immediate review as we are always looking to improve our service and offerings. Please provide us your contact details at https://go.momos.com/HMHRu so that we can reach out to you personally. We would appreciate the opportunity to make this right.
customers were ignored by staff while others were served
Business reply on Google
Hi Jillian, Thank you for sharing your experience with us. We are truly sorry to hear that you felt ignored during your visit, as this is not the standard we aim to provide. Your feedback is invaluable, and we will address this matter with our team to ensure it is taken seriously and corrected. Please provide us your contact details at [email protected] so that we may reach out to you personally. We'd appreciate the opportunity to make this right.
restaurant failed to prevent cross-contamination for a customer with celiac disease
The taco was overpriced and had mediocre flavor.
Incorrect orders contained allergens despite explicit requests for exclusion.
Business reply on Google
Hi Ryan, this is very concerning to hear and I can't begin to apologize enough for my team's mistakes. This will be a very serious conversation with my entire staff to ensure this doesn't happen again. I would love to discuss this further to get more information regarding the incident. The phone number is 614-896-8047 and my name is Kristen, I'm the General Manager at this location. Thank you for bringing this to my attention and hope to hear from you soon!
excessive wait time for a pickup order during a busy period
Business reply on Google
I’m really sorry for the experience you had today. You’re right — we should’ve communicated more accurately around pickup times. I understand how frustrating that is, especially on a day meant to celebrate tacos. I’d really like the chance to make this right for you — if you don't mind sending an email to [email protected] so we can do just that.
Manager refused seating request and was rude to customer.
Business reply on Google
Hi Catherine-- I’m really sorry to hear your visit didn’t go as expected—especially since you’ve looked forward to coming here to visit every year. That means a lot to us. We always aim to make guests feel welcome and taken care of, and I’d love a chance to turn this around for you. If you're open to it, please reach out to me directly at [email protected]—I’d love to have you back.
Food quality was poor and the burrito lacked sufficient ingredients.
Business reply on Google
Hi, Brand J — Thank you for sharing your experience with us. I’m really sorry to hear that the food and service didn’t meet expectations. From the sour guac to the burrito missing key ingredients, it sounds like we missed the mark, and that’s disappointing. I do appreciate you calling out the bartender for being kind—that kind of shoutout means a lot, and I’ll make sure she hears it. We never want a guest to leave feeling like it just wasn’t worth it. If you’re open to it, we’d love a chance to make things right. Please feel free to shoot us an email at [email protected] if you're open to talking further.
Long wait times for pickup orders and rude staff behavior.
Business reply on Google
Hi, Trevor Williams — We’re really sorry to hear about your repeated bad experiences with us. We totally understand your frustration, and we apologize for the delays in your orders and the way you’ve been treated by our staff. That’s not okay, and we’re grateful you took the time to share this with us. We’ll be addressing both the timing of our orders and how our team interacts with customers to make sure this doesn’t happen again. We hope you’ll consider giving us another shot in the future. Thanks again for your feedback.
Restaurant failed to include items and refused to assist with order
Business reply on Google
Hi, Adelyn Johnson — this is concerning to hear. I am so sorry that you were missing your sour cream and chicken from your order. What a disappointment! I am working on taking care of this for you with Door Dash. Can you send me an email at [email protected], so we can talk more?
customer was ignored by staff and not seated for lunch
Business reply on Google
Hi, Sean Bolster — this is concerning to hear. Your feedback has been passed on to our management + training teams so we can use it as a learning opportunity. With that, feel free to email [email protected] with anything else.
Staff member was rude regarding a trip hazard at the counter.
Business reply on Google
Hi, Albert — this is concerning to hear. Sounds like we missed the mark on your service, and not just once! I am truly sorry to hear this, I'd love to talk more + make things right, so can you send me an email at [email protected]?
General manager displayed unprofessional behavior toward staff and ignored customers.
The food quality was poor and the portion size was small.
Business reply on Google
Hi, Emily Leonard — this is concerning to hear. Your feedback has been passed on to our management + training teams so we can use it as a learning opportunity. We have contacted Door Dash to work on getting you a refund for a clearly disappointing meal. We would love the opportunity to show you we can do it right. With that, feel free to email polaris@condadotacos if there is anything further we can do to make this right for you.
Poor food quality, weak drinks, and uncomfortable seating.
Business reply on Google
Hi, Rick Jarrar — we're bummed that we didn't meet your expectations. Looks like we missed the mark on your experience. Your feedback has been passed on to our management + training teams so we can use it as a learning opportunity. We'd love to make it right, so feel free to email us at [email protected] with anything else.