Condesa Phoenix
🍽️ Restaurants · Phoenix
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Rude staff provided poor service and inaccurate information regarding restaurant capacity.
unannounced time limit on reservations and unexpected additional charges
Restaurant overbooked and forcibly removed customers during a sporting event.
Restaurant enforced undisclosed time limits during a promoted sporting event.
Staff withheld cash change without customer consent or prior notification
Reservation not honored and staff was rude to guests.
Waitress was rude, condescending, and provided poor service to the table.
The street tacos had an overpowering chipotle flavor.
Menu items were unavailable or not as expected by the customer.
Staff were rude and the restaurant refused to split the check.
The food lacked flavor and the server required more training.
The food quality is poor and comparable to fast food.
The margaritas were poor quality and overpriced.
Restaurant was closed despite confirming a reservation.
Slow service and poor quality of the vegetable taco.
a dead cockroach was found next to the dining table
Business reply on Google
Hi Crystal, We take pest control really seriously and pride ourselves on how clean our restaurant is, but, this is downtown phoenix and there is only so much you can do. We will do our best to make sure this does not happen again. As for the sitting, we also think that is wild and have addressed it. We appreciate your feed back and hope to serve you again in the future! 🩷
Staff served incorrect drinks and denied the presence of alcohol.
Business reply on Google
Hey Ethan, This is weird and we are sorry this happened. We appreciate the feedback and have addressed it. Please email us so we can make it right? [email protected] 🩷
Staff refused to honor happy hour pricing by two minutes.
Business reply on Google
Hi Ian, if i buy you a margarita, would you consider changing your review? If we ever make a mistake on your bill, we are happy to fix it 🩷 We appreciate your feedback and hope you’ll give us another shot. please email us at [email protected]
The cocktail served was mostly ice and underfilled for the price.
Business reply on Google
Hi Jack! We appreciate your feedback. That margarita is for sure short and not how we intend for them to be served. We would love to get you a couple on the house if you’ll give us another shot?? 🩷 please email us at [email protected]
Staff failed to notify customer that their takeout order was ready.