Conner's Kitchen + Bar
🍽️ Restaurants · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The burger was flavorless and the manager refused a refund.
Business reply on Google
We’re truly sorry your experience fell short. We take your feedback about the burger and your interaction with management seriously, and we’ll be sharing it with our team. We appreciate you bringing this to our attention and apologize that we didn’t meet your expectations.
Restaurant refused to provide take-out service to hotel guests
Business reply on Google
Thank you for your feedback. We apologize for the inconvenience and understand your frustration with the limited food options available during your stay. We appreciate you bringing this to our attention and will share your comments with our team as we work to improve the guest experience.
Unexpected charges for drink modifications without prior notification
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to feel caught off guard by the additional charge. We should have communicated any upcharges clearly before preparing the drinks, and we apologize that this was not handled better during your visit. We always want our guests to feel valued and taken care of, and it’s disappointing to hear we missed the mark. We appreciate you bringing this to our attention, and we’ll be addressing it with our team to improve communication and guest experience moving forward. We hope you’ll consider giving us another chance to provide an amazing experience.
Server failed to address contaminated ice and incomplete food order.
Business reply on Google
We sincerely apologize for your experience. The service lapses and health concerns you described are unacceptable and do not align with our standards. Issues involving order accuracy, guest focus, and beverage safety are taken very seriously. This feedback has been escalated to our management team for immediate review, including a reinforcement of proper health and safety procedures. We regret that your visit did not meet expectations and appreciate you bringing these concerns to our attention. Best Regards, Conners Leadership Team
Hostess refused to assist with check and service was disorganized.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly disappointed to hear about your visit on Saturday, especially after the wonderful experience you had with us earlier in the week. What you described is not the level of service we strive to provide. The delays with your appetizer and dessert, the lack of communication, and the interaction you had when requesting your check are unacceptable. Every member of our team is expected to treat guests with respect and urgency, regardless of how busy we may be. We sincerely apologize for the frustration this caused, particularly given your time constraints and plans at the convention center. Your feedback has been shared with our management team so we can address these service breakdowns directly and ensure this does not happen again. We appreciate you bringing this to our attention and regret that your second visit did not reflect the quality of service you deserved.
Staff communicated mandatory gratuity policy in an abrupt and unwelcoming manner.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear that your first interaction with us felt abrupt and unwelcoming—that’s certainly not the impression we aim to make. While we do have an automatic gratuity policy for larger parties, it should always be communicated warmly and as part of a welcoming experience. We appreciate you bringing this to our attention and will be addressing this with our team to ensure our approach is more inviting going forward. We hope you’ll consider giving us another opportunity in the future. Best, Connor's Leadership Team
Restaurant refused to split the bill for a group of teenagers.
Business reply on Google
Thank you for taking the time to share this feedback. We’re truly sorry to hear about your son’s experience, and we understand how frustrating this situation must have been for both the teens and their families during what should have been an exciting weekend. Our large-party gratuity and check-splitting policies are in place to help ensure smooth service during busy periods, but it’s clear that in this case we fell short in communicating those policies respectfully and accommodating the needs of your son’s group. We apologize for the inconvenience this caused, especially with one student having to cover the full bill. That is not the experience we want for any guest, teen or adult. We appreciate you bringing this to our attention, and we will be revisiting our procedures with our team to prevent situations like this from happening again. If you’d like to discuss this further, we’d welcome the opportunity to speak with you directly. Please feel free to reach out to us at [email protected] Our apologies again, and we hope to have the chance to provide a better experience in the future.
Under-cooked food and inability to process standard payment methods.
Business reply on Google
Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience with your FFA group. We take food quality and service seriously, and we’ll be looking into the issue with the undercooked meal to ensure it doesn’t happen again. Regarding payment options, we do accept all major credit cards, but unfortunately, we’re not currently able to process some prepaid or app-based cards. We understand how inconvenient that can be and appreciate your patience as we work to improve our payment systems. Best, Conner's Leadership Team
Waitress was rude and lectured customers about seating in the bar.
Business reply on Google
Thank you for taking the time to share your feedback. I’m very sorry to hear about your recent experience with us. It’s clear we fell short of the level of service and quality you expected, and that we aim to provide every guest. We would love the opportunity to make this right. If you're open to it, please contact us directly at [email protected]. Best, Conners Leadership Team
Poor food quality caused the customer to experience severe stomach issues.
Business reply on Google
Thank you for taking the time to share your feedback. I’m very sorry to hear about your recent experience with us — it’s clear we fell short of the level of service and quality you expected, and that we aim to provide every guest. We would love the opportunity to make this right. If you're open to it, please contact us directly at [email protected]. Best, Conners Leadership Team
Long wait times, poor food quality, and billing errors occurred.
Business reply on Google
We're sorry to hear that your experience at Conner's Kitchen + Bar didn't meet your expectations. We always strive to provide top-notch food and service, so we're disappointed to hear that we fell short this time. We'll certainly take them into consideration as we continuously strive to improve our guests' experiences. We hope you'll give us another chance in the future. Best, Conner's Leadership Team
Food orders were delayed, cold, missing, or incorrect.
Business reply on Google
We're sorry to hear that your experience at Conner's Kitchen + Bar didn't meet your expectations. We always strive to provide top-notch food and service, so we're disappointed to hear that we fell short this time. We'll certainly take them into consideration as we continuously strive to improve our guests' experiences. We hope you'll reconsider and give us another chance in the future. Best, Conner's Leadership Team
The business does not accept cash payments.
Business reply on Google
Thank you for your feedback! We're currently a cashless establishment and only accept card or digital payments. We appreciate you pointing that out so future guests can be prepared. We hope to have the chance to serve you again soon!
The server provided poor service and the meal was overpriced.
Business reply on Google
Hi Michael, We are truly sorry to hear about this experience. We strive to provide our guests with exceptional food and service, and it seems we may have fallen short. We value this feedback and will use this to help our team improve. We hope you'll give us another chance. Feel free to reach our management team directly at [email protected] Conner's Leadership Team
The customer experienced a long wait time for service at the bar.
Business reply on Google
Hi Ron, We are truly sorry to hear about this experience. We strive to provide our guests with exceptional food and service, and it seems we may have fallen short. We value this feedback and will use this to help our team improve. Again, we are very sorry for the unfortunate start to your day and we hope you'll give us another chance if you are in the city. Feel free to reach our management team directly at [email protected] Conner's Management
Bartender provided poor service and unprofessional behavior regarding a drink order.
Poor food quality and inattentive service during the meal.
Business reply on Google
Sorry you had a bad experience with us! Please reach out directly if you would like [email protected] -Management
The food quality is basic and overpriced for the value.
Business reply on Google
Please accept our apologies regarding your meal as well as price points. We will use your feedback to review our menu and will share your feedback with the culinary team. Thank you for taking the time to share your experience.
Incorrect steak temperature and missing side dishes provided by staff.
Business reply on Google
Thank you for your review. We look forward to seeing you again soon.
Long wait times and inconsistent, cold food delivery.
Business reply on Google
Thank you for your review. I apologize for the service not being up to par with our standards. I would like to apologize personally to you and invite you back. I can be reached at [email protected] if you would be so kind to send me your contact information. Thank you again for your review.