Conser Moving And Storage Of Jacksonville
🔧 Home Services · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Items were damaged during transit and inventory was poorly managed.
Unreliable scheduling, unprofessional staff, and damaged or moldy household goods.
Customer reports a high-value item missing after moving service delivery.
Business reply on Google
Thank you, Nick! We're so glad to hear that you found the crew fantastic and helpful during the packing process. Your recommendation means a lot to us!
Staff damaged items and falsified paperwork to avoid liability.
Poor packing, damaged items, and incorrect labeling by moving staff.
Business reply on Google
My name is Brittany Brooks and I am the Vice President of Conser. I'm truly sorry to hear that your experience didn’t meet expectations. Your feedback is invaluable to us, and we want to do everything we can to make things right. It’s important that every customer feels well taken care of, and it’s disheartening to learn that we may have fallen short in your case. It seems there may be a disconnect, as the owners of our company do not have two sons. We are also having a difficult time identifying your specific move from your google account. I would greatly appreciate it if you could reach out to me directly at my direct phone number [904-329-3036] or email address [[email protected]], so we can better understand what happened and work to resolve any concerns you may have. Thank you for giving us the opportunity to improve. I hope to hear from you soon.
Improper packing and handling resulted in damaged and crushed items.
Business reply on Google
We're extremely sorry to hear about your experience, Anne. We take feedback and experiences with our team very seriously. At this time, we unfortunately cannot identify your recent move based on your Google name profile. Please give us a call directly so we can further discuss your experience and address any unresolved issues.
The business failed to respond to a quote request.
Business reply on Google
Good afternoon Alicia! We are so sorry to hear we missed you. We searched our phone records and unfortunately cannot locate a call from you. We do apologize and would love an opportunity to speak. Please give us a call directly at 904-786-0242 and we can review your moving needs. Have a great evening!
movers scratched the customer's front door during furniture delivery
Business reply on Google
Hello Dontae, we are glad to hear that you enjoyed your service. With the damage to your door, please reach out to your customer representative and we would be more than happy to assist you further.
Valuable items were not properly wrapped by the moving staff.
Business reply on Google
Good Morning Katrina, we'd love to chat and see what we could have done to improve your experience. Please give us a call at 904-786-0242 to discuss your recent move.
Packers failed to organize power cords with their corresponding electronic devices.
Business reply on Google
Good Morning Edwin, thank you for taking the time to leave us such an excellent review. We are so pleased to hear our crew exceeded your expectations! Edwin, I am very sorry to hear about this. It is protocol for the packers to place the disconnected/ extra cords in the parts box. I will review with my packers to label to cords before placing them into the parts box. I appreciate your feedback and this will definitely help improve our packing going forward.
inaccurate shipment status updates and lack of communication regarding claims
Business reply on Google
Good afternoon, thank you for your feedback Mr. FLORESRODRIGUEZ. Please note this is the Google page for the local moving and storage company, Conser Mayflower Van Lines. Your Transportation Service Provider is a separate business. Please give them a call directly at 904-800-2400 to ensure your inconvenience claim was processed.
Repeated scheduling cancellations, delayed delivery, damaged items, and unfulfilled…
Business reply on Google
Good afternoon Mrs. Kapil & Mr. Pendyala, we wanted to take a moment to address your review of services. We again apologize for the inconvenience of 2-day delay during your move experience in August. It is always our goal to give stress free move and the unavoidable change of drivers caused delays that we worked diligently to overcome. We are very grateful that you were able to work through those delays at origin with us. We at Conser are aware that you were not pleased with the long delivery window given to you per our transportation guidelines, but we did everything possible to make delivery to your new home three days prior to your contracted required delivery date. After delivery, was the first time that you expressed interest in having a full unpack service. Unfortunately, that was made known on Friday afternoon before a holiday weekend. Because of the late hour and the holiday, we were not able to obtain coverage for this service. Lastly, we are aware of the damaged chair. We always regret any transit related damages occurring during a relocation. We pad, pack, and protect every item to the best of our ability. Unfortunately damages do sometimes occur and we must respectfully
Significant delivery delays, poor communication, and damaged furniture during move.
Business reply on Google
Good afternoon Mrs. Kapil & Mr. Pendyala, we wanted to take a moment to address your review of services. We again apologize for the inconvenience of 2-day delay during your move experience in August. It is always our goal to give stress free move and the unavoidable change of drivers caused delays that we worked diligently to overcome. We are very grateful that you were able to work through those delays at origin with us. We at Conser are aware that you were not pleased with the long delivery window given to you per our transportation guidelines, but we did everything possible to make delivery to your new home three days prior to your contracted required delivery date. After delivery, was the first time that you expressed interest in having a full unpack service. Unfortunately, that was made known on Friday afternoon before a holiday weekend. Because of the late hour and the holiday, we were not able to obtain coverage for this service. Lastly, we are aware of the damaged chair. We always regret any transit related damages occurring during a relocation. We pad, pack, and protect every item to the best of our ability. Unfortunately damages do sometimes occur and we must respectfully
Company cancelled moving services three days before the scheduled date.
Business reply on Google
Mr. Barashes, we are sorry for the perceived miscommunication on our part regarding your move. While we do apologize for the misunderstanding, as stated during our numerous phone and email conversations, no documents were ever exchanged or signed and therefore no dates were booked for you in our system. The only communication you had with our team was discussing potential move dates and answering questions about the process. In an attempt to rectify the situation and accommodate your move, we recommended a few other moving company options. Based on another recent Google review you made, it appears that you were able to hire another moving company to perform your move.
Movers broke glassware and improperly disposed of items in recycle bin.
The moving company damaged and poorly wrapped customer belongings.
delivery delayed by over six hours past the scheduled time
movers damaged property, stole food, and failed to meet schedule
Staff member was arrogant and unhelpful regarding delivery timelines