Convenient Urgent Care
🩺 Health & Wellness · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unfriendly office staff and long wait times for service.
Staff provided incorrect insurance information and refused service for a flu test.
Business reply on Google
I’m very sorry to hear of this experience. I will personally look into this situation and would appreciate if I can reach out to you with a solution.
Urgent care refused to treat patient experiencing difficulty breathing
Business reply on Google
I'm sorry to hear that you were not happy. I think there is a misunderstanding. We do not stop accepting patients one hour before closing. If we refer you to the ER it is because your condition requires it. We are happy to discuss this with you.
Patient with breathing difficulties was denied care despite having insurance.
Business reply on Google
I'm sorry to hear you are not happy. If you were not able to breathe, we would have called an ambulance and treated you until help arrived. Seems you are okay. We did not turn you away, but patient copay or deductibles are paid up front. Also, we do not treat pets. Thank you.
Unprofessional staff refused service and mocked the customer.
Business reply on Google
We're sorry to hear about your experience with Convenient Urgent Care. Please get in touch with our team so we can better understand your review. We appreciate your time!
Staff refused service before the posted closing time
Business reply on Google
I understand you are upset. We never like to stop taking patients. But a number of our staff is out sick including the manager and our NP is working alone.There is a sign that states that we accept last patient at 7:30, but high volumes may affect that time. I hope you can be understanding of the situation. We have 8 rooms, so that means there were 12 patients to be seen in approximately one hour, which is not possible for one provider.
Inconsistent pricing and poor communication regarding insurance coverage for testing.
Business reply on Google
I'm sorry to hear about this experience. Sometimes insurance portals go offline and we have no control over this. However, we always refund your payment if you have overpaid once we are able to verify. Please call and ask to speak with a manager and we can resolve all these issues. Thank you. Insurance does cover, however, if you have a copay or deductible you would be responsible for that only.
Provider failed to examine patient and recorded incorrect patient information
Business reply on Google
We've proudly served over 100k patients. Occasionally we encounter issues and we're happy to provide patients with highest customer service available. We cannot engage in an online discussion of patient care, despite factual issues with your comments. Please reach out and ask to speak with a manager and I'm sure that would be constructive.
Staff provided the incorrect prescription after multiple attempts to resolve the error.
Business reply on Google
I'm happy to know that your husband is better. Prescriptions are sent electronically, so we are able to confirm if they arrived at the pharmacy. Please feel free to reach out and ask to speak with.a manager if you encounter an issue, we can usually solve that within minutes.
Urgent care refused to treat elderly patient shortly before closing time.
Business reply on Google
I’m not aware of you visiting our office today. I was seated at the front and there was no one matching this description. Regardless I am always happy to help. we are not in the business of denying 95-year-old patients. Please call us so we can find out what happened. 713 691-3300.
Clinic was closed despite Google listing it as open.
Business reply on Google
The clinic is very much open I’m not sure what has happened. Please call us at 713 691-3300. After looking into this issue, you have looked up a different location and posted pictures of the other location. Our hours are different at the location at Eldridge. I would be happy to speak with you and make things right. Please ask for Aijaz when you call.
Staff failed to send prescription to the pharmacy as promised.
Business reply on Google
Prescriptions are sent electronically and we receive confirmation. Despite confirmation sometimes pharmacy will state they did not have the script and unfortunately this is outside of our control. Sorry to hear you encountered this issue.
Clinic failed to send prescriptions and closed before scheduled hours.
Clinic failed to provide proper medical treatment or physical examination
Business reply on Google
I am sad to hear your experience. I would be happy to help in anyway I can please call the clinic and ask for Aijaz. I would like to help. We do not advise any patient to wait 2 months if a condition persists.
Inaccurate test results caused unnecessary two week work absence
Business reply on Google
I'm sorry to hear. Testing took several days initially due to the few resources available early on in the pandemic. The entire nation had to mobilize resources that were severely strained. all testing was done under emergency use authorization. the labs we sent specimens to had just started testing for this terrible virus. It's sad to know how many people were affected, with many lives lost and we have not yet managed to control the virus.
Staff communication issues and prescription cost concerns.
Business reply on Google
I'm sorry to hear about this experience.. Please do come in and see us. If you have any issues, I would really like to address them. My name is Aijaz. I'm the Director you may see in the office. Please do reach out anytime you encounter an issue that displeases you. You can ask anyone at the office to speak with me.
staff refused care to a patient exhibiting severe concussion symptoms
Business reply on Google
I'm sorry to hear of your experience. I would really like to know more to identify who and what exactly happened. If you would call the clinic and ask to speak with Aijaz I would appreciate it.
Clinic refused service before closing time and provided poor communication.
Excessive wait times and poor facility cleanliness
Business reply on Google
Having reviewed the events of last night, there is no evidence to suggest any patients were skipped or given priority over others. Patients are always seen in the order they arrive. The only exception is when a patient is considered to require potentially life saving intervention. Our clinical staff is exceptional in the service they provide to our patients. We pride ourselves on the quality of attention we provide. I stand by our staff 100%. While we always try to minimize wait times, due to the nature of some medical issues, it is possible that wait times occasionally exceed our average wait time. The same attention would be extended to you or any other patient who requires additional care.
Staff member was rude and discouraged patient from visiting the clinic.