Copa Airlines - Chicago O'Hare Airport (ORD)

Airline loses luggage, delays flights, and uses run down aircrafts.

Frequent flight delays, cancellations, and lack of staff assistance at airport.

Gate staff exhibited unprofessional behavior and poor attitude toward passengers.

Poor communication and coordination during flight cancellation and delays.

Staff provided unhelpful service and failed to offer travel accommodations.

No staff present at the check-in counter for bag drop.

Lack of onboard Wi-Fi and restrictive gate security procedures.

customer service is unresponsive and unhelpful regarding requests

Unexpected luggage fees and loss of pre-reserved seating

Customer service phone lines repeatedly disconnect during resolution attempts.

Customer unable to reach service center regarding flight schedule changes

Airline lost luggage twice and provided poor customer service regarding flight changes.

International flights lacked seat back entertainment and wifi services.

Airline failed to notify passengers of flight changes and denied compensation.