Copa Airlines - New York JFK International Airport

Flight cancellation resulted in financial loss and poor customer service.

Staff were rude, denied a discount, and stole personal property.

Ground staff exhibited hostile behavior and racial bias toward the passenger.

Airline overbooked flight and delayed passenger by five hours

Carry-on size restrictions and lack of in-flight entertainment screens.

Inability to use flight credits online and inconsistent ticket pricing.

Airline lost luggage and provided poor customer service communication.

Customer service is difficult to reach and assistance is unavailable.

Incompetent staff caused a ticket error and created an unsafe environment.

The flight was uncomfortable and the snacks were poor quality.

excessive delay in baggage delivery at the airport

Airline refused to provide a promised refund for a flight change.