Corporate Travel Management
✈️ Airlines · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business was closed despite website claims of 24-hour availability.
Business reply on Google
Catrina, Thank you for your feedback. We apologize for any confusion regarding in-person assistance on Sunday. While we are listed as open 24 hours, this reflects our availability for phone support and online booking tools. We are not a retail location. Please feel free to reach out if you need further assistance.
Travel arrangements are consistently inconvenient and poorly suited for business needs.
Business reply on Google
Glad to hear that your dedicated agents are providing great customer service. We understand that it's frustrating when travel plans don't align with professional needs and expectations. CTM is adhering to your corporate travel policy. Travelers searching for the best deal on the internet spend a lot of time doing exactly that – searching. Furthermore, lowest fares found online do not always signify the best value since there are purchase conditions to be considered. Studies have indicated that a managed travel program reduces traveling costs and improves process efficiencies, among many other benefits. Perhaps you can address specific issues with your travel manager? We appreciate your feedback and hope to continue to provide you with great service.