Cortina
🍽️ Restaurants · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Manager refused to turn on sound for World Cup broadcast
Unexpected high service charges and expensive lunch pricing.
Undercooked chicken served in pasta dish
The business forcefully charges a twenty percent service fee.
Business reply on Google
Thank you for your feedback. I have recently taken over as the GM here at Cortina. Service and hospitality are incredibly important to me. I am working with the team to make immediate improvements. I am sorry that his was your experience. GM Cortina
Customer experienced discriminatory treatment and poor service from staff
The restaurant temperature was uncomfortably cold during the meal.
Small portion size and poor ratio of filling to pasta.
Business reply on Google
Hi Hmed, Thank you for sharing your feedback. We appreciate your comments regarding portion size and composition, and we’ll be sure to share them with our culinary team as we continue to refine our menu. We truly value guest feedback and hope you’ll consider giving us another opportunity to provide a more enjoyable experience in the future. If you'd like to discuss this further please don't hesitate to reach out to me at [email protected]. Warm Regards, Alyssa Fricano General Manager
Staff failed to take an order after one hour of waiting.
Business reply on Google
Hi Eddie, Thank you for taking the time to share your experience. I’m truly sorry that you felt overlooked during your visit, that’s never how we want our guests to feel, and I completely understand how frustrating that must have been.Thank you again for sharing this with us. Your feedback has been passed along to our leadership team, and we are taking it seriously as we work to improve. I’m sorry we weren’t able to provide the experience you deserved. If you'd like to discuss this further please reach out to me at [email protected] Warm Regards, Alyssa Fricano General Manager
Server failed to disclose automatic gratuity and acted rudely.
Business reply on Google
Hi Heba, Thank you for sharing your experience with us. You are absolutely right that the service charge should be clearly and proactively communicated, and I apologize that this was not explained to you when you were seated. Your feedback has been shared with our team, and it will be used to address both communication and service expectations moving forward. Warm Regards, Alyssa Fricano General Manager [email protected]
Uninformed automatic service charge and poor staff service
Business reply on Google
Hello Olivia, Thank you for taking the time to share your experience. I’m truly sorry to hear how frustrated you felt, that’s never the impression we want to leave. We should have clearly and proactively communicated the service charge, and I apologize that this was not explained to you ahead of time. Your feedback on this is valid, and it’s something we continue to reinforce with our staff. If you'd like to discuss this further you can reach out to me directly at [email protected]. Best, Alyssa Fricano General Manager
mandatory service charge added to bill without prior disclosure
Business reply on Google
Hello Kevin, We appreciate you sharing your experience. Your feedback is valuable to us, and we take your comments seriously. Our goal is to ensure that every guest feels comfortable and well-informed during their visit. If you'd like to discuss our service further, feel free to reach out to [email protected]. Best Regards, Alyssa Fricano General Manager 206-736-7888 [email protected]
Poor service, undercooked food, and mandatory high service fees
Business reply on Google
Hello Valerie, Hello, thank you for taking the time to write about your recent meal with us. We want to apologize that your experience fell short of your expectations on several levels. This is not a normal Cortina experience. We have forwarded this on to our culinary team, as well as our service team. I'd like to discuss this further and make it right if you wouldn't mind reaching out to me at [email protected]. Thank you. Best, Alyssa Fricano General Manager 206-736-7888 [email protected]
Poor service and bland, flavorless food quality.
Business reply on Google
Hi Alissa, I sincerely apologize for the disappointing experience you had at Cortina. Your feedback highlights areas where we need to improve, and I appreciate you taking the time to share it. Please reach out to me at [email protected] to discuss this further. Best, Alyssa Fricano General Manager 206-736-7888 [email protected]
Staff repeatedly served incorrect milk and dismissed customer concerns.
Business reply on Google
Hello Toni, We deeply regret the inconvenience you encountered at Cortina Cafe. Your feedback is invaluable to us, and we are fully committed to resolving this matter promptly. Kindly reach out to us at [email protected] so we can address your concerns. Your support is sincerely appreciated. Best Regards, Alyssa Fricano General Manager 206-736-7888 [email protected]
Unannounced time limits and slow service caused a rushed experience.
Allergic reaction caused by contaminated tea and poor staff response.
Rude staff and poor service during the ordering process.
The hostess was rude and made the customers feel unwelcome.
The food service was delayed causing the customer to leave.
Excessive wait times for food and poor service communication