Cortland Dublin
🎬 Entertainment · Dublin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Leasing staff are dismissive and dishonest regarding apartment issues.
Business reply on Google
Thank you for sharing your feedback. We take all resident concerns seriously and strive to provide a positive experience for everyone in our community. At this time, we are unable to identify you in our resident records based on the information provided in this review, which makes it difficult for us to investigate the concerns you've raised. Our team is committed to addressing maintenance requests, resident concerns, and lease-related matters in a fair and consistent manner. We understand that there are times when residents may be disappointed with a decision, and while we may not always reach the outcome requested, we do our best to communicate openly and work toward reasonable resolutions. We encourage you to contact our office directly at [email protected] so we can better understand your concerns and discuss them further. We are always willing to listen and look for ways to improve. -The Cortland Dublin team
Resident charged unfair fees and experienced poor management and package theft.
Business reply on Google
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations and that you've left feeling frustrated by your interactions with our team. We understand concerns regarding account matters and move-out charges can be stressful. While we cannot discuss specific account details in a public forum, we can confirm that our community follows the terms outlined in each resident's lease agreement, including notice requirements and any applicable charges associated with those provisions. We also regret that you felt unsupported regarding prior concerns during your residency. Providing respectful service to all residents is important to us, and we're disappointed to hear that your experience did not reflect that commitment. Our team has remained in direct communication with you regarding your account and move-out process, and we encourage you to continue working with us so we can address any remaining questions. We appreciate your residency and wish you the best in your next home.
Unfair move-out carpet charges and lack of promised maintenance services.
Business reply on Google
Hi, thank you for recognizing all the hard work that our staff does around here! We are truly lucky to have them on our team. We're always here for you if you need anything at all. - Your team at Cortland Dublin
Unresolved maintenance issues and unprofessional staff interactions in apartment.
Business reply on Google
Hi Jacob, Thank you for your feedback. We're sorry your move-in experience did not meet your expectations. Making sure that your home is move-in ready is something we take seriously, and we appreciate you bringing these concerns to our attention as soon as you noticed them. We're happy to confirm that both the dryer and bedroom door handle were replaced today after you entered in the service request yesterday after service hours. We value your residency and are committed to rebuilding the trust you have in our team. Please don't hesitate to reach out if there's anything else we can assist with. - The Cortland Dublin team
Management conducts intrusive balcony audits and issues frequent lease violation warnings.
Business reply on Google
Hi Aya, Thank you for expressing your concerns with us sending out community reminders for our policies. We do frequent patio and balcony audits to ensure the space is being utilized for proper use and not as an additional storage room. These audits help keep the appearance of the community looking presentable for our current and future residents. We would love the opportunity to talk with you directly about your concerns with the audits and community reminders. Feel free to reach out to us at (614) 820-1861 to discuss your concerns further. - The Cortland Dublin team
Lack of safe pedestrian walkways and poor sound insulation in apartments.
Business reply on Google
Thank you for sharing your feedback about Cortland Dublin, Kiara. We sincerely regret that your experience has not met expectations, particularly regarding the lack of continuous sidewalks, soundproofing issues, limited play areas for children, and hot water concerns. We understand how important safety and comfort are for families, and we take your concerns seriously. We're glad to hear that Macey and Austin have provided positive experiences, and we'll be sure to pass along your kind words. We encourage you to reach out to our team directly so we can work toward addressing your concerns and improving your experience.
Poor sound insulation and limited hot water supply in apartment.
Business reply on Google
Thank you for taking the time to share your thoughts about your first month and a half living with us! We're delighted to hear that you find your apartment features give you a comfortable daily living experience. It's wonderful to know that our management and service team have met your expectations with prompt and efficient handling of requests. We're glad you're enjoying the amenities in the community as well! The peaceful atmosphere, including the birds singing and the small lake, is definitely our favorite part too. Especially during sunset hours when the ducks are swimming. We acknowledge your concerns about the sound insulation and understand how this can be challenging. We also note your feedback regarding the hot water duration. We are always happy to look into any noise concerns you have and ways to extend your hot water usage in the home. Please reach out to the office directly so we can discuss these further with you! Thank you again for sharing your experience and for choosing Cortland Dublin as your home. Your feedback helps us understand what's working well and areas where we can continue to focus our attention.
failure to plow snow prevents residents from leaving the complex
Business reply on Google
Hi Catherine, Thank you for taking some time to share your feedback. We understand the frustration caused by delayed snow removal during this historical storm. We want you to know that our team has been working to clear the snow in a timely manner while not compromising safety under the current weather conditions. We apologize for the inconvenience and appreciate your patience as cleanup continues. - Jessica B., Senior Community Manager
Management failed to address persistent noise complaints from neighbors.
Business reply on Google
Hello Barbara, I am sorry to hear about the concerns you have regarding your neighbor and noise. We take every noise complaint seriously and reach out to residents when we receive these types of complaints. I do see we have spoken to your neighbor a few times regarding your concerns. We will continue to work with them on a solution to the noise. If you have any questions during the remainder of your time with us, feel free to reach out. Best regards, Adrian Garcia, Sr. Community Manager
Management failed to honor lease termination agreement and sent incorrect charges…
Business reply on Google
Hello, Thank you for reaching out and sharing your feelings. I’m truly sorry to hear about your experience. I am new to the community and I would like to understand more about your situation to see how I can assist with your concerns. Please feel free to reach out to me at [email protected] to discuss this further. I look forward to working with you. Adrian Garcia, City Manager
unresolved maintenance issues and poor management response during lease term
Business reply on Google
Hello Rhonda, I am very disappointed to hear about your experience during your time at our community. It is deeply concerning to learn about the prolonged issues you faced with the exterior door and the subsequent consequences you endured, including increased utility bills, pest problems, and damage to your belongings. Such situations fall significantly short of the standards we strive to uphold for our residents. I sincerely apologize for the lack of timely and effective resolution despite multiple service tickets and conversations. This is not the level of service we aim to provide, and I understand how frustrating and inconvenient it must have been for you. Your feedback is invaluable, and we will use it to address and improve our maintenance processes and customer service protocols to prevent similar occurrences in the future. Regarding the concerns about pet waste, we take this matter seriously and will reinforce our efforts to hold pet owners accountable for maintaining a clean environment within our community. I regret that we were unable to rectify the situation to your satisfaction before the end of your lease. We understand your decision to move out, and sincerely regret
Apartment has poor construction quality and recurring pest infestation issues.
Business reply on Google
Hi Emily, We are disappointed to hear that you had this experience in our community. Since Cortland has assumed management of Greydon House, we have been hard at work to improve the community, including areas that you have mentioned specifically here. We have a top-notch service team that works to address all service requests in a timely manner and to our residents' satisfaction. Our resident application makes this very easy. In addition, pest control is offered to all of our residents. If at any time a resident should notice pests in their home, all they need to do is submit a service ticket. From there we will conduct an inspection of the home and get it on an appropriate treatment plan. Again, we sincerely regret that our team was not with the community at the time as we would have loved to turn your experience around. If you have any questions or concerns regarding your time calling Greydon House home, please feel free to reach out to us at [email protected]. We appreciate you and hope you have a great weekend! -Your Greydon House Team
Poor management, limited parking, and safety concerns regarding other residents.
Business reply on Google
Hello Abby, we are sorry to hear that you feel you had a negative experience while living at Greydon House. We wanted to clarify a few things for you to hopefully help turn your experience around. At Champion communities, we offer all of our renters renewal options from 2 month-to-2 month all the way up to a 14 month lease renewal. It is common in the apartment industry to have a slight rental increase upon renewal. Shorter term renewal options, such as the 2 month-to-2 month, do come with a price increase given the convenience of being able to leave at anytime with a 60 day notice. It is our top priority to maintain the appearance and functionality of our community. We do this through regular property walks where we would provide communication to anyone who was in violation of their lease. If no correction was made within the allotted 48 hours we would then charge a fine at that time. We also take the health and safety of our community very seriously so we made adjustments to the availability of our amenities during the pandemic to ensure that proper cleaning could be done per the Governor's orders. Lastly, in regard to parking, it is first come, first serve as we do not have park
insufficient parking and disrespectful front desk staff
Business reply on Google
Hello Jad, we are sorry to hear that you are having a negative experience at Greydon House. It is our goal as a property management company to keep the community in good working order which includes maintaining the parking lots. Any vehicle that is improperly parked or parked in handicapped parking without a placard will be towed. We've spoken to you on the phone about parking, and also recently, but if you would like to talk further, or even discuss garage rentals so that you can ensure you have a specific parking spot, please give us a call and we will be happy to help.
The business failed to refund extra rent paid after lease termination.
Business reply on Google
Hello Xue Mi, we have recently spoken to you in regards to the charges on your account. As stated in your lease because the lease was terminated early there are additional charges associated with your move-out. If you would like us to go over this part of the lease with you again we are happy to do so at your earliest convenience. Thank you.
Poor property management, parking issues, and unsanitary waste disposal conditions.
Poor management, thin walls, and small pool amenities.
Business reply on Google
Hello Dakota, we are sorry to hear you are having a negative expereince with us. If you have any questions regarding our policies please do not hesitate to contact our leasing office. Thank you.
Apartment had multiple construction defects, flooding issues, and excessive noise.