🚗 Auto & Repair · Columbus
total experiences
replied on google
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Business failed to provide quotes and delayed vehicle pickup repeatedly.
Vehicle damaged during repairs and parts were missing upon delivery.
Business reply on Google
Kayla, Thanks for taking my call a moment ago. We used a trusted transmission shop for the transmission portion of the repair, and that shop absolutely damaged your vehicle. It wasn't disclosed to us until pick up, and we did our best to be transparent and solve it for you. Since it was under our care when it happened we said we'd repair it. We aren't perfect and are bearing the scars on this one. A failure from a vendor is our failure to resolve. If it wasn't satisfactory, then we've earned the review you've given.
Business owner refused to perform repair work on a vintage vehicle.
Business reply on Google
Jon, We only want to provide the highest level of service, and your car has been taken so far down a path that we'd have to charge to undo some of that work to do it "our way"... We appreciate you, and the car you've got, but not all projects are something we can take on. We wish you the best on your build!