Cosmo Nail Bar
💅 Beauty & Spa · Houston
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Staff spoke about customer in another language and performed incomplete service.
Business reply on Google
Thank you for sharing your feedback — we’re truly sorry you felt uncomfortable and that your pedicure did not meet expectations. We regret that you experienced staff behavior that made you feel talked about and understand how upsetting that must have been, and we are also sorry the dead skin on your heels was not fully addressed. Please call our salon at the phone number listed on our business profile so our team can address your concerns and work to make this right. We appreciate you noting the positives and will share your comments with our staff to help improve.
Unsanitary salon conditions resulted in a toe fungus infection.
Business reply on Google
Hi, we take all feedback seriously. However, we have been unable to locate a record of your visit or service based on the information provided in this review. Please contact us directly at (832) 956-1896 with the date, time, and service details so we can investigate further. We are committed to maintaining a clean, safe, and professional environment for all guests.
Technician caused a painful injury and failed to apologize.
Business reply on Google
Hi, we take all feedback seriously. However, we have been unable to locate a record of your visit or service based on the information provided in this review. Please contact us directly at (832) 956-1896 with the date, time, and service details so we can investigate further.
The salon increased the quoted price upon the customer's arrival.
Business reply on Google
Hi, thank you for sharing your feedback. We’re sorry for the confusion and that your girlfriend left feeling disappointed with her experience. We’d like to clarify that the $63 quote provided over the phone was a base estimate and did not include additional charges for nail length or shape. That said, we understand that the pricing should have been communicated more clearly before she made the trip to our salon. We sincerely apologize for the misunderstanding and appreciate your feedback, as it helps us improve how we communicate pricing with our customers. We’re sorry this experience left a negative impression, and we hope to have the opportunity to provide a better experience in the future.
Technician caused physical injury and used potentially unsterilized nail equipment.
Business reply on Google
Thank you for mentioning our service and the complimentary beverages — we appreciate the kind words. I’m very sorry to hear about the over-drilling and that your toe burned for two days; I understand how painful and upsetting that must have been. We also take your sanitation concerns seriously and will review our protocols with the team. Please call our salon phone directly so our team can try their best to address your concerns and make things right.