Country Inn & Suites by Radisson, Charlotte I-85 Airport, NC
🏨 Hotels & Travel · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The hotel lobby was dirty with ants and stained furniture.
Hotel facilities were dirty, damaged, and poorly maintained.
The hotel room and common areas were extremely dirty and unhygienic.
Staff was dismissive to a child and room was not cleaned.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize that your recent Memorial Day weekend stay did not meet the standards you expected or deserved, especially as a returning guest who has stayed with us so frequently. We are very concerned to hear about your experience regarding the interaction at the front desk, the condition of your room upon arrival, and the lack of housekeeping service during your stay. Most importantly, we never want any guest — especially a child — to feel dismissed or disrespected while staying with us. Your comments regarding cleanliness, missing amenities, housekeeping response, and staff conduct have been shared directly with both hotel leadership and the appropriate departments for immediate review and corrective action. While holiday weekends can create operational challenges, that should never come at the expense of guest care, cleanliness, or professionalism. We truly regret that we failed to provide the level of hospitality and service that should have been delivered throughout your stay. We appreciate your loyalty over the years and are disappointed to hear we have lost your trust. Thank you again for bringing these concerns
poorly maintained gym equipment and unclean room and shower facilities
Business reply on Google
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations, particularly regarding the condition of the gym equipment, room cleanliness, and the lobby climate during check-in. These are not the standards we aim to uphold, and your comments have been shared with our team for immediate review and correction. We’re glad to hear you enjoyed the convenience of the nearby Lao restaurant and supermarket, but we understand that these positives do not offset the concerns you experienced during your stay. We appreciate your honesty, as it helps us identify areas where we need to improve.
hotel room infested with insects and poor management response to complaints
Room had strong bleach odor, broken television, and missing telephone.
The hotel has poor cleanliness and applied an incorrect billing charge.
Rude staff and hotel room in a state of disrepair.
Hotel facility is outdated and staff appearance is unprofessional.
Staff were rude and unavailable to provide management contact.
The hotel rooms and swimming pool were not kept clean.
presence of roaches and lack of cleanliness in the room
Front desk staff was rude and denied lobby access during rain.
Hotel denied room reservation and failed to provide a refund.