Country Inn & Suites by Radisson, Charlotte University Place, NC
🏨 Hotels & Travel · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Theft occurred in the hotel parking lot due to lack of security.
property has stained carpets and pervasive smoke odors
The hotel room was infested with roaches.
Business reply on Google
Thank you for bringing this to our attention. We sincerely apologize for the condition of your room and understand how upsetting and unacceptable this experience must have been. Cleanliness and guest comfort are our top priorities, and concerns like this are taken very seriously. Your feedback has been shared with our management and housekeeping teams so the matter can be thoroughly investigated and addressed immediately. We regret that your stay did not meet expectations and appreciate you taking the time to share your experience. Front Desk Manager [email protected]
Hotel cancelled prepaid reservation without notice and refused to provide assistance.
Business reply on Google
We sincerely apologize for the experience you had during your visit. Being turned away after a confirmed and prepaid reservation is unacceptable, and we understand how frustrating and stressful this must have been—especially after traveling and during such an important visit with your daughter. This is not the level of service we strive to provide. We regret that you were not assisted in finding alternative accommodations and that the situation was not handled with the care and support you deserved. Your feedback has been shared with our management team to review our policies and improve communication and guest handling going forward. We also apologize for the inconvenience caused regarding the refund process and will follow up to ensure it is completed promptly. We truly appreciate you bringing this to our attention and are very sorry for the impact this had on your trip. Thank You, Front Desk Manager [email protected]
The hotel room was not cleaned and smelled of marijuana.
Hotel room was dirty with blood on bedding and foul odors.
wet bathroom floor, unpleasant hallway odors, and poor staff responsiveness.
Hotel room had pest issues and non-functional amenities.
hotel lacks hot water and staff member was rude
hotel rooms had roaches, broken smoke alarms, and strong odors
Business reply on Google
Thank you for your review of Country Inn & Suites. We are happy we were able to accommodate you with your concerns and we will be improving our hotel with your notes. Thank yiu
Multiple room amenities and appliances were non-functional or defective.
Staff entered occupied room despite do not disturb sign
Business reply on Google
Thank you for your review of the Country Inn & Suites! We are sorry you had this experience during your stay. We will be looking into this matter more closely to rectify. Thank you
Hotel rooms had mildew, tobacco odors, and non-functional plumbing.
Business reply on Google
Thank you for taking the time to review our hotel. We sincerely apologize that your stay wasn't up to our standards, and I understand the frustration these problems cause. I will address these concerns with my staff to ensure that they are immediately addressed to avoid any issues going forward. We sincerely hope you'll return to us again in the future so that we may properly host you.
Unsanitary room conditions, safety concerns, and non-functional hotel amenities.
Unsafe environment, poor room condition, and lack of cleanliness in hallways.
Business reply on Google
Thank you for taking the time to review our hotel. We deeply apologize for the issues you experienced during your stay, and we understand how a concern for safety and a lack of a comfortable bed can put a damper on an otherwise pleasant stay. Our hotel has been under government contract to accommodate those displaced by Hurricane Helene. Many of these guests have been staying with us under this contract for a few months. I'm happy to report that the program has completed, and our hotel is back to normal operations with traffic reduced and many of the described issues no longer present and heavily monitored by our staff. We share your frustrations during this time, and we truly hope to be able to welcome you back to our hotel again in the future so that we may properly host you.
multiple room maintenance issues and moldy bathroom sink
unauthorized charges and lack of security allowing unauthorized access to hotel
Jacuzzi jets were non-functional and staff failed to disclose this issue.
Business reply on Google
Thank you for taking the time to review our hotel. We deeply apologize for any issues or inconveniences you experienced during your stay. Verifying this information with my employees, no notes were found and none of the staff corroborated a non-functioning tub. Upon departure, the tub was found to be functional by our maintenance team. Again, we apologize for any inconveniences during your time with us and we hope you'll return to us again in the future.
Hotel room and common areas were dirty and lacked hot water.
Hotel room is in disrepair and lacks basic cleanliness and amenities.