Country Inn & Suites by Radisson, Indianapolis East, IN
🏨 Hotels & Travel · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Hotel provided poor room conditions and lacked hot water for showers.
Room condition and breakfast quality did not meet expectations.
Poor room maintenance and refusal to provide a partial refund.
The hotel room had bugs, a dirty shower, and bad odors.
The hotel was poorly maintained and the mattresses were uncomfortable.
Staff refused to assist with retrieving personal items left in room.
The hotel has bed bugs, bad odors, and unhelpful staff.
Business reply on Google
Thank you for bringing these serious concerns to our attention. I am deeply concerned to read about your experience, as the health, safety, and comfort of our guests are our absolute highest priorities. Please be assured that we take reports of this nature very seriously. I have personally initiated an immediate inspection of the room by a professional third-party pest control service to thoroughly investigate your claims. Additionally, I am addressing your feedback regarding our staff and the odor you encountered with our housekeeping and front office leadership teams. It is our goal to provide a welcoming and professional environment, and I apologize that we fell short during your visit. I would appreciate the opportunity to speak with you directly to gather more details and resolve this matter. Please feel free to reach out to me at the property at your earliest convenience. Sincerely, Lynn C
room had dirty sheets, broken plumbing, faulty outlets, and insect infestation
room had dirty linens, broken outlets, and insect infestations
Customer was double charged and experienced room maintenance issues.
Unsafe location, poor maintenance, and unsanitary food service practices.
Room was unclean and did not match online advertisements.
The hotel room had maintenance issues and poor cleanliness standards.
Room is dirty with poor amenities and malfunctioning light switches.
The hotel room was infested with insects causing property and pet damage.
Hotel manager evicted guests and refused refund after amenity inquiry.
Outdated rooms with poor amenities and unpleasant building environment.
Hotel facilities are poorly maintained and rooms are in bad condition.
Hotel facilities and room conditions did not match online descriptions.
Unsafe elevator, poor maintenance, and inflexible cancellation policy.