Courtyard by Marriott Austin Parmer/Tech Ridge
🏨 Hotels & Travel · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Room lock malfunction and poor staff communication during the night.
Housekeeping ignored do not disturb sign and denied late checkout benefit.
Business reply on Google
Thank you for taking the time to share your experience and for your continued loyalty as a Bonvoy member. We sincerely apologize that your stay at Courtyard by Marriott Austin Parmer/Tech Ridge did not reflect the level of consistency and recognition you have come to expect from the Courtyard brand. We regret the interruption from housekeeping despite the Do Not Disturb sign and understand how disruptive that must have been during your conference call. We also apologize for the confusion regarding your late checkout benefit and the frustration this caused. Your loyalty and status should always be acknowledged and appreciated. Your feedback has been shared with our leadership team so we can address these service gaps with our staff and improve communication surrounding Bonvoy benefits and guest privacy. We truly value your business and are disappointed to hear we lost your confidence.
Hotel failed to provide booked room and delayed refund process
Business reply on Google
We sincerely apologize for the frustration and inconvenience you experienced during your arrival at Courtyard by Marriott Austin Parmer/Tech Ridge. We understand how disappointing it must have been to arrive with a confirmed reservation and learn that a room was unavailable, especially after traveling. Your comments have been shared with our team so we can review what occurred and work to prevent similar situations in the future. We truly appreciate your feedback and hope you may consider giving us another opportunity to provide the experience you originally expected.
The hotel does not provide a complimentary continental breakfast.
Business reply on Google
I’m really sorry about the confusion and completely understand how disappointing that can be. Unfortunately, breakfast isn’t included with our rooms, but we do have breakfast options available for purchase on-site that I believe you would highly enjoy. Please let us know the next time you are staying at the property, and we will be sure to take amazing care of you. Rachel Godwin Assistant General Manager
Unprofessional staff member ignored guest and struggled with reservation lookup.
Hotel cancelled confirmed reservation due to internal booking error
Staff member provided poor customer service during the check-in process.
hotel failed to provide promised loyalty points after water outage
Hotel refused online bank cards for the required security deposit.
hotel room contained bed bugs and was not cleaned properly
Front desk staff provided poor service and exhibited rude behavior.
Hotel failed to provide booked room and refused to assist guests.
Key card malfunctioned and staff failed to provide assistance
unauthorized charges exceeding the agreed room rate and deposit
hotel room infested with insects and poor management response
Business reply on Google
I want to apologize for experience. I can assure you the bugs were not bed bugs. We did have the room inspected by our pest control company. We do have a report that states there are no bed bugs, but he did find one sugar ant on the nightstand. We actually did not receive the report until after 1pm on Monday. If you would like to call the hotel, we would be more than happy to send you a copy of the report. Again I am very sorry you felt as if you were not treated properly and this will be addressed with the leadership team.
Unsanitary rooms, malfunctioning heater, and unhelpful staff.
unexpected hotel fees and unsanitary food items provided at breakfast
Laundry service was delayed and items were lost by hotel staff.
The bathroom was dirty with stray hairs and missing shower gel.
Business reply on Google
Thank you so much for taking the time to let us know about your experience. I apologize that we did not meet your expectations. I have shared your feedback with our housekeeping team. We will ensure our systems are in place so these issues do not occur in the future.
Poor service, presence of bugs, and unexpected credit card holding charges.
Business reply on Google
I am so sorry this was your experience with our hotel. We do our best to ensure every guest has a positive experience. I apologize we fell short of this. I have shared this survey with our department leaders so we can make the necessary changes to ensure this does not happen again. Again, please accept my apologies for your experience.