Courtyard by Marriott Charlotte Airport North
🏨 Hotels & Travel · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Reserved room was unavailable upon arrival after a long drive.
Coffee machine and internet service were both unavailable during stay.
Room had unpleasant odor and airport shuttle service was significantly delayed.
rude employee prevented guests from ordering drinks
The restaurant server was rude and provided slow service.
Elevators out of service and lack of assistance for disabled guest
Hotel overbooked and failed to provide reserved rooms for guests.
Long shuttle wait, limited food options, and unprofessional staff.
hotel charged for cancelled room despite flight delay and poor communication
The hotel is dirty and lacks basic housekeeping services.
Business reply on Google
Thank you for taking the time to share your feedback. I sincerely apologize for the disappointing experience you encountered during your stay. What you described regarding cleanliness, service, and maintenance does not reflect the standards we hold ourselves to, and I understand how frustrating this must have been. Please know that your comments have been shared with our housekeeping and maintenance teams to ensure these issues are promptly addressed. We are also reviewing staffing and training procedures to better support our guests’ needs. While I’m truly sorry we did not meet your expectations this visit, I appreciate you bringing these matters to our attention so we can make the necessary improvements. I would welcome the opportunity to speak with you directly and regain your trust on a future stay. Warm regards, Darin Navy General Manager
The hotel provided poor service to a frequent guest.
Business reply on Google
Dear Valued Guest, First and foremost, thank you for your many years of loyalty to Marriott and for trusting us with your business travel. We are deeply sorry to learn that your recent experience with us did not reflect the high standards you rightfully expect as a Platinum Elite member. Your comments make it clear that we fell short in both service and delivery, and for that I sincerely apologize. This is not representative of the service culture we work hard to uphold. I have shared your feedback with my leadership team so that immediate steps can be taken to address the concerns you raised. I would welcome the opportunity to speak with you directly to better understand the details of your stay and to restore your confidence in both our property and the Marriott brand. Please feel free to reach out to me at your convenience. We truly value your business and hope to have the chance to provide you with the exceptional service you have come to expect from Marriott. Sincerely, Darin Navy General Manager
The hotel room was unclean and the shuttle service was unreliable.
Business reply on Google
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to learn of the cleanliness concerns you described in your room and the service issues you experienced with both our shuttle and front desk team. What you encountered does not reflect the high standards we strive to uphold at our hotel or within the Marriott brand. Please accept my sincerest apologies for the condition of your room. I have already shared your comments with our housekeeping leadership team to ensure a full review of inspection procedures and immediate corrective training with staff. Cleanliness is one of our top priorities, and I regret that we did not meet expectations in this instance. Regarding your shuttle and front desk experience, I have addressed your feedback directly with the associates involved to ensure greater attentiveness, timely service, and honest communication moving forward. We understand how important reliable transportation is, especially for guests in transit, and we will reinforce procedures to prevent this from reoccurring. As a frequent Marriott guest, including stays at our luxury brands, your loyalty is valued and you
Hotel room contained stained linens and a dirty mattress.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. While I am pleased to hear that you found our staff kind and attentive, I am truly disheartened to learn of the cleanliness concerns you described in your room. Please accept my sincerest apologies for the condition you encountered. What you experienced falls far below both our own expectations and Marriott’s standards. I have already shared your comments with our housekeeping leadership to ensure a full review of cleaning and inspection procedures, as well as with my management team to address noise levels in the mornings so that this does not repeat itself for future guests. I understand how disappointing this must have been, particularly after a long and stressful travel day, and I am very sorry we did not provide you with the comfortable and restful stay you deserved. Your feedback is invaluable, and I hope you might reconsider giving us another opportunity to restore your confidence in the future. Warm regards, Darin Navy General Manager
Vehicle vandalism occurred in the hotel parking lot with no management assistance.
Business reply on Google
Good afternoon Mr. Hayden, As soon as we became aware that your vehicle had been vandalized—specifically, that the back passenger window had been broken—we promptly contacted both you and the local authorities. Please be assured that we continue to fully cooperate with the Charlotte-Mecklenburg Police Department regarding this incident. Unfortunately, our hotel is not the only business affected by a recent rise in vehicle break-ins throughout the Charlotte area. Law enforcement has informed us that many of these acts are being carried out by minors, often searching for valuables or firearms. In your case, it was noted by the responding officer that visible cash had been left inside your vehicle, which may have contributed to it being targeted—although nothing was ultimately taken. While we understand your frustration and sincerely regret that this happened during your stay, we respectfully ask that all communication remains professional. Threats of legal action and the use of vulgar language are not conducive to resolving the matter and will not change our position. We remain committed to assisting law enforcement and maintaining transparency in situations like these. Should you ha
Vehicle was broken into while parked at the hotel.
Business reply on Google
Dear Valued Guest, Thank you for your feedback. I’m truly sorry to hear about the incident involving your vehicle and understand how frustrating and upsetting this must have been. Please know that the safety and security of our guests and their property are very important to us. While we do our best to monitor our parking areas, we are aware of a recent increase in vehicle vandalism throughout the greater Charlotte area. We are actively cooperating with local law enforcement to assist in identifying and apprehending those responsible for these criminal acts. We are also reviewing our current security measures to explore ways to further strengthen them. While we understand this does not change your experience, we want to assure you that your concerns are being taken seriously. Sincerely, Darin Navy General Manager
The hotel room lacked basic furniture and amenities.
The hotel parking lot has frequent vehicle break-ins and theft.
Business reply on Google
Dear Valued Guest, Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit. Please rest assured that we have taken all the necessary steps to correct the situation. We hope that you will give us another opportunity to serve you in the future. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you. Sincerely, Darin Navy
Room had smoke odor, mold, and malfunctioning air conditioning unit.
Vehicle broken into at hotel parking lot with no management support.
Multiple vehicles were broken into in the hotel parking lot.