Courtyard by Marriott Dallas Northwest

Hotel overbooked, provided poor service, and failed to issue a refund.

Hotel staff refused check-in for family members with matching last names.

Hotel has broken elevator, stained carpets, peeling walls, and musty rooms.

The hotel is old, smells bad, and has a broken door.

Hotel has broken elevator, poor maintenance, and musty room odor.

Unpleasant room odor and witness to vehicle theft on premises.

Unresolved plumbing issues and unprofessional front desk staff behavior.

Hotel overbooked rooms and provided no assistance to stranded guests.

Hotel failed to honor a confirmed reservation upon guest arrival.

Room had unpleasant odors, humidity, and poor maintenance issues.

Room had moldy odors and the elevator was non-functional.

Slow check-in, broken elevators, poor lighting, and noisy room conditions.

broken toilet and malfunctioning key card access to side doors

Hotel has mold, water leaks, and dangerous falling construction debris.

Hotel room had blood stains and non-functional amenities.

Room had strong odor, broken phone, and dirty furniture.

hotel room contained live bugs and had a smoke smell

The hotel rooms and hallways were dirty and stained.

Hotel staff failed to address security concerns regarding unauthorized room access.

Poor room maintenance, cleanliness issues, and unprofessional front desk staff.