Courtyard by Marriott Houston Intercontinental Airport
🏨 Hotels & Travel · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel location is noisy, unsafe, and lacks quality dining options.
Business reply on Google
Dear Samantha Martin, I'm terribly sorry for your frustrating experience. Our hotel is an airport hotel; there will be residual noise from the planes. We strive to provide a restful stay, and we clearly missed the mark. Your feedback is welcomed and appreciated as it fosters improvements. Thank you for choosing us and for your time in reviewing our hotel. Sincerely, Dwan Lightfoot General Manager
rude staff, noisy air conditioning, and unreliable shuttle service
Business reply on Google
Dear Nick, I'm so sorry for your poor experience at our hotel. Please be assured that I will discuss your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service, so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management, I apologize. Sincerely, Dwan Lightfoot General Manager
The hotel shuttle failed to wait as promised.
Business reply on Google
Dear Brassir Stocker, We're so sorry for your poor shuttle experience at our hotel, and we're sorry for the inconvenience and stress it caused. We value you as our guest and appreciate you taking the time to write. Your feedback will be shared with our team to make immediate improvements. We hope to have the opportunity to welcome you for a more pleasant experience. Sincerely, Dwan Lightfoot General Manager
Excessive shuttle wait time and unprofessional driver behavior.
Front desk staff insulted customer by questioning their sobriety
Business reply on Google
Dear iTech Ouija, I truly apologize for the experience you had with our front desk associate. It's upsetting to hear that we fell short in our service, and I want to assure you that we will take this matter seriously. Your comfort and satisfaction are very important to us, and we genuinely appreciate you as our guest. We hope you will consider giving us another chance to provide you with the exceptional service you deserve. Thank you for your time in sharing a review. Best, Dwan Lightfoot General Manager
Room not ready, no room service, and broken business center printer.
Business reply on Google
Dear Katelyn, Thank you for sharing your experience. We are glad to hear that you found our staff attentive and pleasant. However, we regret that this was the only positive aspect of your stay. We sincerely apologize for not providing you with the exceptional experience you expect from us. We understand that the details make a trip enjoyable, and we regret missing the mark. Your feedback is valuable and helps us improve our communication. We hope you will consider revisiting us for a relaxing and perfect stay, as I am confident we can deliver that. Sincerely, Dwan Lightfoot General Manager
Front desk staff failed to provide breakfast wristbands and accused guest of dishonesty.
Business reply on Google
Dear Bounce Knight, I'm so sorry to hear we let you down. We would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you've come to expect from a Marriott hotel. We value your business, and I appreciate your feedback, as it allows us to positively impact future guest experiences. We hope to better serve you on a return trip. Sincerely, Dwan Lightfoot General Manager
unauthorized parking charges and poor food quality
Business reply on Google
Dear Marzieh Ardestani, We truly appreciate your review and are genuinely sorry to hear that your experience didn’t meet your expectations. Your feelings are important to us, and I sincerely apologize for the ways we let you down. Your feedback is invaluable and plays a crucial role in helping us enhance the experiences of our future guests. Thank you for sharing your thoughts with us; it means a lot. Sincerely, Dwan Lightfoot General Manager
Hotel failed to provide advertised 24-hour shuttle service
Business reply on Google
Dear Meghan L, I apologize for our shortcomings during your stay and appreciate you taking the time to share your experience. One of the main ways we improve is by receiving feedback from our valued guests. I thank you for your business and assure you that these comments will be addressed on our end. Please consider a return trip should your travels bring you back to Houston. Sincerely, Dwan Lightfoot General Manager
Unexpected parking and breakfast charges increased the total cost of stay.
Business reply on Google
Dear Jesus Sandoval, Thank you for choosing to stay at our hotel, even though you felt it did not offer good value. We truly appreciate all feedback from our guests, whether positive or highlighting areas for improvement, as it helps us evaluate our services. We are grateful for your review and for taking the time to share your thoughts with us. Best, Dwan Lightfoot General Manager
Front desk staff was rude and unhelpful regarding early check-in.
Business reply on Google
Dear Dante Sacks, Please accept my sincere apology that you were not treated in a friendly and welcoming manner. There is no number of associates, not even one, that is an acceptable number for the unfriendly treatment of our guests. Thank you for your review, and please know it will be addressed with the team. We hope you might consider a return visit. Sincerely, Dwan Lightfoot General Manager
room was unclean and the shower water temperature was uncontrollable
Business reply on Google
Dear Mi Yan, Thank you for taking the time to provide feedback on your recent stay. I immediately became disheartened when reading your review. Please accept my deepest apologies regarding our less-than-stellar housekeeping and the lack of attention to detail. What you experienced is not typical. Rest assured, your comments have been conveyed to upper management and will be addressed. Again, thank you for your review, and we hope to have the opportunity to provide a more pleasurable experience. Sincerely, Dwan Lightfoot General Manager
Unsanitary shower conditions and malfunctioning climate control systems.
Business reply on Google
Dear Jeremy Cole, We sincerely regret your experience. Providing top-notch accommodations and attention to detail are key priorities for our entire team, so I am very sorry we let you down in these areas. We value you as our guest and hope to have another opportunity to provide you with a stay that aligns with our high expectations from start to finish. Sincerely, Dwan Lightfoot General Manager
Hotel room was dirty and staff provided poor customer service
Business reply on Google
Dear Ael, Thank you for your review. I’m sorry we didn’t provide the high-quality service you deserve and that our housekeeping procedures were not properly communicated. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one and we are sorry for falling short of this goal. Your satisfaction is important to us and we hope you’ll give us another opportunity to make your stay the best it can be. Sincerely, Dwan Lightfoot General Manager
Inconsistent room amenities and unprofessional staff behavior during hotel stay.
Business reply on Google
Dear FrancoUSA, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and hospitable service you’ve come to expect. We value your business and your loyalty to our brand. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Dwan Lightfoot General Manager
Car rental service failed to provide vehicle and staff were unprofessional
Business reply on Google
Dear William G Lowery Jr., Your feedback is essential, so we want to ensure it reaches the correct business. We regret your experience at the rental car counter but, aside from their location, we are not affilliated with that company or have any control over the experience there. Thanks for your attention in sharing a review. Sincerely, Dwan Lightfoot General Manager
Catalytic converters stolen from vehicle parked in hotel lot
Business reply on Google
Dear Elliott Schwartz, I regret that your stay was a disappointing one and I sincerely apologize that issues beyond the control of our hotel negatively impacted your stay. Your experience is not indicative of our norm, and we regret that you left with a poor impression of both our hotel and the City of Houston. Sincerely, Dwan Lightfoot General Manager
Staff provided false information regarding meeting room availability and setup access.
Business reply on Google
Dear Ellaine Azucena, We do our very best to be as transparent as possible regarding all aspects of our booking processes, so I sincerely regret that you feel we let you down in this area. We strive to provide sincere hospitality, and it appears we missed the mark. Thank you for your feedback, which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely, Dwan Lightfoot General Manager
Hotel staff failed to provide shuttle service and were unhelpful.
Business reply on Google
Dear Valerie Henderson, Thank you for taking the time to share your feedback; I'm sorry for your poor experience. Normally our staff does a terrific job of responding to our guest's needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. We hope that you will reconsider a return visit. We'd love another opportunity to leave you with a more favorable impression. Thank you for staying with us. Sincerely, Dwan Lightfoot General Manager
Catalytic converter stolen from vehicle in hotel parking lot
Business reply on Google
Dear Molly Federline, I sincerely apologize that issues beyond the control of our hotel negatively impacted your stay. The satisfaction of our guests is of the utmost importance to us and we regret that you left with a poor impression of both our hotel and the City of Houston. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Sincerely, Dwan Lightfoot General Manager