Courtyard by Marriott Houston Kingwood
🏨 Hotels & Travel · Kingwood
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The hotel manager was rude and unprofessional toward a guest.
Hotel room had maintenance issues and non-functional air conditioning
Multiple vehicles were broken into while parked at the hotel.
Multiple vehicles were broken into due to lack of security.
Handicap parking is blocked and inaccessible during hotel renovations.
Room maintenance issues and noisy housekeeping staff prevented sleep.
Staff failed to provide requested pillows and breakfast was unavailable.
The hotel swimming pool water is green and unmaintained.
Unclean pool, broken amenities, and lack of promised breakfast and coffee.
Business reply on Google
Good afternoon, Thank you for sharing your thoughts. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. If you could please email me at your earliest convenience to provide further details regarding your stay with us at [email protected]. Again, I sincerely apologize for the experience you had with us and would like to know what we can do to make your next stay a more memorable one. Thank you Nichole C Asst. General Manager
Poor room maintenance, unreliable internet, and incorrect parking charges.
Business reply on Google
Thank you for taking the time to let us know about your experience while staying with us. Your experience with our mattress, A/C unit and internet was unexpected and definitely an inconvenience during your stay with us. Did you get a chance to stop by our FD before checking out to let us know about the issues you were experiencing during these 7 days? Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with our Hotel Leadership team to ensure we are are reviewing the necessary guidelines to hopefully prevent any more of these types of issues from occurring in the future. Unfortunately, at this time, the global Courtyard by Marriott brand does not offer complimentary breakfast to our guests. This is stated on our website at marriott.com. We cook our hot breakfast in-house and this provides each guest with the opportunity to experience our wonderful Bistro. Some of the Marriot brands that do offer complimentary breakfast at this time would be our: Fairfield Inn & Suites, Residence Inn, Springhill Suites, and TownePlace Suites. I hope this information helps you with booking
Staff incorrectly cancelled reservation and humiliated guest in the lobby.
front desk failed to manage guest complaints and room placement effectively
hotel failed to provide requested towels and daily room cleaning service
Uncomfortable lumpy bed and lack of advertised complimentary breakfast amenities.
Failure to apply group rate and delays in room availability and housekeeping.
High costs for breakfast and parking fees
insufficient room amenities and poor quality breakfast service
Hotel rooms were dirty and food quality was poor.
Business reply on Google
Thank you for your review. We would like to hear from you personally to get some clarification on your experience during your stay. If you could contact me Ollie Howard the Asst. General Manager at 281-973-1790, it would be greatly appreciated. Thank you.
The hotel room restroom was found in an unsanitary condition.
Elite status benefits were not proactively provided and room location was poor.