Courtyard by Marriott Jacksonville Flagler Center

Customer alleges discriminatory treatment and poor cleanliness by hotel staff.

poor cleanliness, lack of housekeeping, and faulty bathroom facilities

Front desk was unattended and unresponsive to calls

customer was double charged and experienced difficulty obtaining a refund

Dirty rooms, billing overcharges, and rude front desk staff.

inconsistent pricing between advertised, desk, and app rates

Staff failed to follow check-in instructions for a family reservation.

Staff refused payment method and failed to offer alternatives

Missing bathroom amenities and excessive wait time for breakfast service.

The final hotel bill exceeded the quoted price and breakfast charges.

The hotel is chronically understaffed leading to subpar service.

Hotel room was dirty and lacked basic amenities like clean towels.

Undisclosed parking fee charged and rude customer service response.

Room had mold, no hot water, and a dangerous microwave.

staff failed to send requested wedding room block booking information

Complimentary breakfast is significantly delayed with no food or coffee available.

Excessive noise, unreliable internet, water outage, and limited breakfast options.

The hotel room bathroom was not cleaned properly before check-in.

hotel room infested with fleas and hallways were dirty

hotel room infested with bed bugs and poor sanitary conditions