Courtyard by Marriott Philadelphia South at The Navy Yard

The hotel charged a higher rate than the confirmed booking price.

The breakfast quality was poor and overpriced.

Unauthorized credit card charges occurred following a stay at the hotel.

Inaccurate food orders and lack of staff at the bar.

Hotel refused to refund prepaid reservation after natural disaster

Hotel manager refused refund and points during hurricane evacuation

Staff accused of theft and hotel experienced technical and maintenance issues.

Hotel amenities were unavailable and restaurant food quality was poor.

Hotel charged higher rates and fees than advertised to guests.

Hotel refused refund after denying room access and calling emergency services.

Staff failed to process authorization form and exhibited poor service standards.

Front desk staff failed to provide standard elite member benefits.

The hotel charges for parking and overpriced breakfast with restrictive alcohol policies.

Poor room quality, noise issues, and unhelpful front desk staff.

Poor housekeeping, rude front desk staff, and ignored at the bar.

Stale room air and lack of assistance with noisy neighbors.

lack of information and unattended front desk during checkout

Gym has chemical odors and restaurant service is slow and delayed.

Hotel charged for parking and valet services despite stating they were included.

Hotel downgraded pre-paid room without compensation or assistance