Courtyard by Marriott San Antonio Airport

Inconsistent check-in policies regarding secondary guest key pickup

Vehicle broken into while parked at the hotel facility

Hotel has poor maintenance, lack of amenities, and vehicle theft issues.

hotel doors locked with no staff present for check-in

Hotel refused to waive cancellation fee for a bereavement situation.

Room was dirty, outdated, and housekeeping staff practiced poor hygiene.

Hotel suffered from pervasive moldy odors and poor room cleanliness.

rude staff, billing overcharges, and bed bugs in the room

Reservation overbooked and room was in poor, unsanitary condition.

Hotel staff falsely accused guests of smoking to impose unauthorized charges.

Hotel room features outdated, noisy appliances and uncomfortable bedding.

Excessive room noise and malfunctioning appliances prevented sleep.

Multiple vehicles were broken into while parked at the hotel.

Hotel failed to release a long-term incidental hold on credit card.

Hotel staff failed to honor Marriott Bonvoy loyalty program benefits.

The hotel failed to provide the specific room type requested.

Hotel charged an early departure fee despite a family emergency.

hotel lacks hot water and has poor room cleanliness

The hotel beds were uncomfortable and sagging in the middle.

Hotel room had foul odor and management refused a refund