Courtyard by Marriott San Antonio North/Stone Oak at Legacy
🏨 Hotels & Travel · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Presence of roaches in bathroom and overcharged room rate
Mold in room caused health issues and hotel refused refund
Poor room maintenance and cleanliness caused allergic reactions and sleep disturbance.
Staff displayed unprofessional attitudes and communication barriers during the ordering…
A staff member was rude and disrespectful to guests and coworkers.
Excessive construction noise and lack of available parking for hotel guests.
Business reply on Google
Chris, We're truly sorry to hear that your recent stay was such a disappointing experience. We understand how frustrating it is to have your sleep interrupted, and we sincerely apologize for the disturbance caused by the nearby construction. We have been posting alerts on our website regarding the local construction to inform guests in advance. Unfortunately, these are unavoidable projects being undertaken by nearby businesses, and there's nothing we can do to stop them. We also understand your frustration with the parking situation. The ongoing construction has significantly impacted our available parking, and we regret that this caused you such inconvenience and stress. Our team tried their best to mitigate the issue by offering to move their personal vehicles, but we recognize this wasn't a comprehensive solution given the circumstances. We're genuinely sorry to lose your business. We hope you might reconsider staying with us again once the local construction is complete.
Room was dirty, molded, and jacuzzi tubs were non-functional.
Room amenities were broken and staff refused service after breakfast hours.
Business reply on Google
Jacob, We regret to hear of your most recent experience and the inconvenience. We will be looking into this. Thank you for the feedback. Again, we are so sorry for the inconvenience.
Hotel provided uncleaned room and refused to honor reservation type
Customer vehicle was stolen from the hotel parking lot
Business reply on Google
Crystal, I am so sorry to hear about this. Upon reading your review, I immediately contacted our General Manager. She told me that she has spoken to you multiple times. I am under the impression that you and our GM have been keeping close communication and that the insurance companies are now handling this issue. Again, we apologize for this huge inconvenience.
Unauthorized room charges and removal of loyalty points
Business reply on Google
Dear Kyle. Providing the highest level of hospitality is our number one priority. We sincerely apologize for falling short of not only your expectations, but our own expectations as well. As a teachable moment, we have shared your feedback with our team to ensure future guest interactions are different. Please accept our apologies.
hotel staff provided poor service and were unhelpful to guests
Hotel failed to provide promised room type and compensation points.
Business reply on Google
Dear Jas. We appreciate your feedback. We apologize about these issues you experienced. We appreciate you sharing your comments with us as we will use these as a training tool for future guest interactions. We hope you will give us another chance if you are in the area again. Thank you for staying with us.
The hotel rooms had an overwhelming moldy and musty odor.
hotel lacks complimentary breakfast and daily housekeeping services
Hotel amenities were unavailable despite the high room price.
Room was uncleaned upon arrival and staff provided poor service
The hotel room was not properly cleaned or stocked with supplies.
hotel provided incorrect room type and uncomfortable sofa mattress
Room amenities were broken and linens were not clean.