Courtyard by Marriott San Diego Old Town

Business reply on Google

Dear Heil Party, Thank you for taking the time to share your feedback. We’re very happy to hear that you loved your stay with us. I sincerely apologize for the frustration you experienced when trying to reach the hotel by phone. We understand how important it is to be able to speak directly with a team member, and I’m sorry that the automated system made that difficult. For future reference, guests can reach the hotel directly at (619) 260-8500. Once the operator begins speaking, simply press 0 and you will be transferred to our front desk team who will be happy to assist you. Thank you again for your feedback, and we truly appreciate you bringing this to our attention. We hope to welcome you back for another great stay in the future. Best regards, Anail Mendoza Front Desk Manager Courtyard by Marriott Old Town San Diego

Business reply on Google

Dear Raghavendra Party, We regret that the mini refrigerator was not functioning and that you were unable to reach Guest Services when assistance was needed. This is not the level of service we aim to provide. We are also concerned about the inconsistent breakfast service and the manner in which it was handled. Your comments have been shared with our management team to address communication and training gaps. We appreciate you bringing these concerns to our attention and hope to have the opportunity to better serve you in the future. Best regards, Anail Mendoza Front Desk Manager

Business reply on Google

Dear Lawrence Party, Thank you for sharing your feedback. I am very sorry for the frustration you experienced regarding the advance charge on your reservation. I understand how concerning that must have been, especially as a Titanium Bonvoy member. Please know that as soon as your request was received by management, the refund was immediately processed in accordance with our policy. While banks may take several business days to finalize the return of funds, the transaction was completed on our end without delay. We appreciate you bringing this matter to our attention, and we will continue to review our procedures to ensure a smoother experience for all guests in the future. If there is anything further I can assist with, please feel free to reach out to me directly. Warm regards, Anail Mendoza Front Desk Manager Courtyard by Marriott Old Town

Business reply on Google

Good afternoon Mato party, Thank you for sharing your experience, and I’m very sorry to hear about the ongoing challenges during your stay. This is certainly not the level of comfort or service we aim to provide, and I sincerely apologize for the inconvenience you’ve faced with the air conditioning, television service, and the bathroom sink. We understand how important a comfortable room environment is, especially during the summer, and I regret that the issue with the AC has not been fully resolved despite multiple reports. I also recognize how frustrating it must be to have limited TV access and tight parking accommodations, especially while traveling. Please know your feedback is being addressed with our engineering and front desk teams to ensure nothing is overlooked moving forward. If there’s anything we can still do to improve your remaining nights with us, I encourage you to speak directly with a manager, we want to make this right before your stay is over. Again, I apologize and truly appreciate your candid feedback. Best regards, Anail Mendoza Front Desk Manager Courtyard by Marriott Old Town

Business reply on Google

Dear Negrete Party, Thank you for sharing your feedback about your recent experience with the Courtyard San Diego Old Town. I sincerely apologize for the inconvenience and frustration you encountered during this process. After reviewing your reservation, I noticed it was booked through a third-party site and listed as a room with two queen beds. I regret that this did not meet your expectations, especially as you had requested a large bed. While third-party bookings sometimes limit our ability to modify room types, I am sorry this was not communicated more clearly during check-in. I can see that your reservation was ultimately canceled, and you were not charged for the stay. However, I deeply regret the initial confusion and the negative impression it left. I also want to extend my sincerest apologies for the service you received at check-in. A welcoming and understanding approach is fundamental to providing a positive experience, and I regret that we did not meet this standard. I will be addressing this concern with the associate to ensure all our guests feel valued and respected. Regarding parking and other charges, we understand how these fees can impact your overall impression.