Courtyard by Marriott San Diego Rancho Bernardo

The hotel air conditioning unit is excessively noisy.

Elevator broken, small gym, and incorrect parking charges on hotel bill.

multiple room maintenance issues and failure of management to follow up

Staff provided incorrect room type and failed to explain room amenities.

Hotel provided an occupied room and failed to provide booked bedding.

unexpected parking fees and poor quality breakfast food

Inaccurate billing charges and poor air conditioning performance.

Poor customer service from the front desk staff.

Staff failed to greet guests and displayed poor management skills.

Uncomfortable beds, poor soundproofing, and inadequate bathroom lighting fixtures.

Staff exhibited discriminatory behavior and failed to provide housekeeping services.

Unsanitary room conditions and unresponsive management regarding complaints.

Missing room amenities and non-functional air conditioning system.

customer charged twice for stay due to third party booking issues

customer double charged and unauthorized security deposits applied

hotel failed to provide booked room and offered poor customer service

Housekeeping failed to clean the room or provide fresh supplies.

Elevator failure and sewage backup in the hotel room

Outdated room facilities, poor internet connectivity, and lack of member benefits.

Room amenities missing, poor maintenance, and indifferent front desk service.