Courtyard by Marriott Seattle Downtown/Lake Union

uncomfortable mattress and uneven room floor

Poor front desk experience and lack of customer service.

Front desk staff refused early check-in unless guest joined rewards program.

Vehicle break-in, poor room cleanliness, and skin irritation from shower water.

Poor communication, expensive parking, and unprofessional management.

Room was not cleaned and staff failed to address the issue.

Hotel staff denied lobby restroom access to a ride-share driver.

Staff exhibited unprofessional behavior and discriminatory treatment toward guests.

Staff member was hostile and verbally abusive toward guests during check-in.

Staff exhibited discriminatory behavior and unprofessional conduct toward first…

unwelcoming staff and unresponsive front desk service

Housekeeping services were insufficient during a ten night stay.

Long wait times, unfulfilled promises, and incorrect billing charges.

Hotel failed to honor promised complimentary food and drink charges

Presence of roaches in the hotel room and poor management response

Hotel overcharged for items and demanded excessive fees for damaged linens.

Enhanced internet service failed to function after room change

Inadequate room cleaning and unhelpful staff with expensive parking.

hotel charges unauthorized and inconsistent fees to guest accounts

Hotel failed to issue promised refund after three months of delay