Craft House Sky Deck
🍽️ Restaurants · San Diego
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
food served with chewed gum and excessive wait times
staff failed to locate customer for order delivery
Business reply on Google
If we are delivering food to the “brewers deck” you must be seated at the table you ordered from, as thats where we will deliver your food order. If you move from that table its on you to inform us.
Manager pressured customers to leave immediately after paying their bill.
Restaurant week menu and multiple food items were unavailable
Small food portions and slow service despite low customer volume.
Poor service, incorrect order timing, and low quality food.
The shrimp dish was overpriced for the portion size provided.
Business reply on Google
Jason, Thanks for sharing your thoughts and letting us know how you felt about the value and flavor of your meal. We genuinely value your feedback and will keep it in mind as we look for ways to improve the experience for everyone. All the best, Craft House Sky Deck
The Caesar salad was served with romaine instead of little gem.
Business reply on Google
Rob, We appreciate your honesty and are glad to hear you enjoyed the wings and that your server took care of the salad concern. Your feedback about the greens and overall impression of the salad is helpful, and we’ll keep it in mind as we look to improve. Sincerely, Your friends at Craft House Sky Deck
Menu prices do not match the final receipt charges.
Business reply on Google
Dear valued guest, Thank you for taking the time to provide such detailed feedback. We're delighted to hear you enjoyed our Fish & Chips and found our restaurant ambiance to your liking. We apologize if the Steak Chimichurri did not meet your expectations. We take your input seriously and will be discussing your concerns with our kitchen team to improve. Regarding the pricing discrepancies, we sincerely apologize for any confusion and assure you it was unintentional. We're currently working to ensure that all our menu prices are accurately reflected in our billing system. We appreciate your feedback about the surcharge. We've implemented this to continue providing our guests with the best quality food and service possible. We look forward to welcoming you back for a cocktail experience. Your satisfaction is our top priority and we hope to exceed your expectations on your next visit. Sincerely, Craft House Sky Deck
customers experienced food poisoning after eating at the restaurant
Business reply on Google
Dear Guest, We sincerely apologize for the discomfort you and your friend experienced after dining at our restaurant. Please be assured that we always prioritize the wellbeing of our guests and strictly adhere to the highest hygiene standards. Your feedback is taken seriously and we will promptly investigate the matter to ensure such incidents do not occur in the future. We would greatly appreciate the opportunity to make it up to you and provide you with the quality dining experience that Craft House Sky Deck is known for. Sincerely, Craft House Sky Deck
The quality of the burgers and fries has significantly declined.
Business reply on Google
Dear valued guest, We're saddened to hear about your recent experience at Craft House Sky Deck. We value your long-term patronage and your feedback is important to us. Rest assured, we take pride in using high-quality ingredients and your comments have been noted for review. We're always striving to improve and we assure you that our team is dedicated to bringing back the exceptional tastes you loved. We would love to have you back for another try, as we are confident you'll enjoy our dining experience again. Sincerely, Craft House Sky Deck
Staff provided incorrect dietary information and failed to cook food properly.
Business reply on Google
Dear Guest, We truly appreciate your feedback and deeply regret any misunderstanding that occurred during your visit. We strive to provide only the best for our customers, including those with specific dietary needs. We are taking your experience into serious account and will ensure better communication from our staff in the future. We apologize for the confusion regarding our menu and the dissatisfaction with your meal. We are also sorry to hear about your sister's burger and will address this with our kitchen team. We hope you will consider giving us another chance to serve you better. We're committed to improving our service and your feedback is crucial in this process. Sincerely, Craft House Sky Deck
Manager behaved unprofessionally toward staff in front of customers.
Business reply on Google
Dear Guest, We deeply regret that your dining experience at our restaurant did not meet your expectations. We appreciate you bringing this to our attention, as we are committed to maintaining a respectful and professional environment for both our staff and guests. Please know that we take your feedback very seriously and will address it with our management team promptly. We're glad to hear that you enjoyed our food and service, and we hope to have another opportunity to provide you with an experience that truly reflects our values. Sincerely, Craft House Sky Deck
Business closed earlier than advertised hours refusing service to customer
Business reply on Google
Dear Customer, We are sincerely sorry for your recent disappointing experience. It's vital to us that all guests feel welcome and well cared for at Craft House. We regret any misunderstanding regarding our closing time and the uncomfortable situation you found yourself in. Also, it's concerning to hear about your unanswered email. We assure you this is not the level of service we aim to deliver and are looking into these occurrences so we can rectify any operational inconsistencies. We appreciate your constructive feedback and assure you steps are being taken to prevent similar situations in the future. We eagerly look forward to the opportunity of serving you again soon and providing you with the memorable dining experience you anticipate and deserve. Sincerely, Craft House Sky Deck
Cold food served quickly and inattentive service from the waiter.
undercooked meat served and dietary request ignored by ordering system
Business reply on Google
Hello Tyler, I apologize for the inconvenience. Please call the restaurant and ask to speak with our manager Kira, we'd like to make up for the mistake.
The restaurant enforces a ninety minute time limit on seating.
excessive noise levels and poor server attentiveness
Steak was overcooked and salad was missing from the order.
Customer was charged for a broken glass on their bill.
Business reply on Google
Cesar there was a miscommunication on the discrepancy. The amount has been removed and adjusted unfortunately you left before we had the opportunity to inform you. If you could please remove this review after checking your statement we would greatly appreciate it and invite you back for a round of drinks on us. Best regards, David