Cretu Nail Spa & Bar (Russian Manicure)
💅 Beauty & Spa · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff was unprofessional and aggressive when asked to adjust nail design.
Dissatisfaction with manicure results and poor customer service from front desk.
Customer was denied walk-in service and felt discriminated against by staff.
Business reply on Google
Dear Charles, Thank you for taking the time to share your feedback. We would like to clarify that our business operates two separate locations, and it is possible that you contacted the other salon, where availability was confirmed at the time. While we gladly welcome walk-in clients, immediate service cannot always be guaranteed if all technicians are attending scheduled appointments. In such cases, we offer guests the option to wait for the next available technician or to schedule a later appointment. We would also like to state that our salon has never encountered any issues involving discriminatory behavior. We take such concerns very seriously and are committed to providing a welcoming and respectful environment for all guests. We can confirm that Diana conducted herself with courtesy and professionalism during your interaction. Respectfully, Cretu team
Technician caused physical injury and overcharged for services provided.
Business reply on Google
Thank you for taking the time to share your feedback. We’re truly sorry that your experience didn’t meet your expectations and that you experienced discomfort during your appointment — this is never the standard we aim to provide. However, for full transparency, we have a complete video recording of your check-in, during which our front desk staff clearly explained the pricing — $80 for the extension service and $15 for the French kit — and you agreed to proceed with that amount. We always make sure to confirm the total before the service begins to avoid any misunderstandings. Regarding the minor cuts, we sincerely apologize for the irritation and soreness you experienced. Occasionally, during detailed cuticle work, slight nicks can occur, but our technicians are trained to handle such situations with care and to maintain proper sanitation at all times. We regret that you felt uncomfortable during the process or with the photo request — our goal is always to showcase our work with client consent, and we’ll make sure this step is handled more thoughtfully in the future. Your feedback has been shared with the team to ensure better communication and a more comfortable experience for a