Crowne Plaza Columbus North- Worthington by IHG
🏨 Hotels & Travel · Columbus
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Unsanitary conditions, broken room amenities, and serious safety concerns on premises.
Staff refused to provide towels and manager was dismissive and rude.
Business reply on Google
Hi Roianne, We're truly disheartened to hear about your recent experience. This situation does not reflect our high standards of hospitality and service. Your feedback has been shared with our team to ensure improvements are made. We appreciate your patience and understanding as we work to address these concerns. Thank you for bringing this to our attention. - The Staff at Crowne Plaza Columbus North - Worthington
Hotel has severe plumbing, sanitation, and unprofessional staff issues.
hotel rooms contain mold, dirt, and lack hot water
Business reply on Google
Hi Stephanie, We truly regret to hear about your experience, which falls far short of our standards for cleanliness and comfort. Your detailed feedback is invaluable and has been promptly shared with our team for immediate review. We are committed to addressing these concerns to prevent future occurrences. Regarding the mold concern and refund matters we take all reports of this nature very seriously. We would like to investigate your concerns thoroughly. Please contact +1 614-885-1885 and provide any photos or additional details about your experience. Sincerely, - The Staff at Crowne Plaza Columbus North - Worthington
Hotel failed to provide crib, had poor cleanliness, and unresponsive management.
Business reply on Google
Asmi, thank you for sharing such a detailed account of your experience. We are truly sorry for the difficulties you encountered throughout your stay, especially with the arrangements for your infant and the lack of effective communication from our team. It is deeply concerning to hear about the condition of your room and the problems you faced reaching our front desk, as well as the delayed follow-up after your visit. Your comments will be shared with our housekeeping, engineering, and Guest Relations teams so we can address the matters you described and ensure a better outcome for future guests. We appreciate the time you took to outline these issues, and we are grateful for the opportunity to improve.
Hotel room had clogged drains and staff failed to resolve issues.
Business reply on Google
Hi Chris, Thank you for sharing your feedback. We sincerely apologize for the ongoing plumbing issues you encountered and for the frustration caused by the lack of a timely resolution during your stay. We also regret that your concerns regarding service, room conditions, and your refund request left you with this impression. Please contact +1 614-885-1885 so our team can review your experience in greater detail and address your concerns appropriately. Sincerely, - The Staff at Crowne Plaza Columbus North - Worthington
Hotel suffers from poor cleanliness, broken amenities, and inadequate breakfast service.
Business reply on Google
CA, we are truly sorry for the experience you and your family had during your stay. It is clear that several aspects of your visit—from the condition of shared areas to challenges with your guest room and our breakfast offering—did not come close to what we want our guests to experience. We understand how difficult it must have been to deal with both cleanliness concerns and maintenance frustrations while traveling with young children, and we appreciate you sharing the details. Your description of the service elevator and public spaces highlights issues that our housekeeping and engineering teams need to address right away. We also regret that your room’s television did not work and that communication with the front desk did not lead to a solution. The challenges you faced with breakfast are concerning, and your comments will be shared with our food and beverage team. Feedback like yours gives us an important opportunity to do better. Thank you, CA, for bringing these matters to our attention.
Elevator malfunction, unresponsive staff, and poor facility maintenance.
Room noise, broken amenities, and poor staff responsiveness.
Unsanitary room conditions, safety concerns in parking lot, and booking errors.
Business reply on Google
Dear R G, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza COLUMBUS NORTH- WORTHINGTON. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or [email protected]. Sincerely, Christopher Lefchik [email protected]
Poor service, facility leaks, uncleaned rooms, and low quality food.
Hotel room had broken amenities, maintenance issues, and fire safety hazards.
Business reply on Google
Dear Tony Turner, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza COLUMBUS NORTH- WORTHINGTON. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or [email protected]. Sincerely, Christopher Lefchik [email protected]
Unauthorized incidental charges and unprofessional staff behavior during hotel stay.
Business reply on Google
Dear Lois Lane, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza COLUMBUS NORTH- WORTHINGTON. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or [email protected]. Sincerely, Christopher Lefchik [email protected]
Elevators out of service, clogged toilet, and poor management response.
Business reply on Google
Dear Christopher Rivello, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza COLUMBUS NORTH- WORTHINGTON. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or [email protected]. Sincerely, Christopher Lefchik [email protected]
Elevators out of service, poor breakfast quality, and unresolved room maintenance issues.
hotel rooms were dirty, broken, and had malfunctioning amenities
Business reply on Google
Hi Jude, We’re sorry to hear about your experience and the issues you encountered during your stay. Your feedback is important to us, and we’re committed to addressing these concerns to improve our services. We take cleanliness and functionality seriously and will ensure our team investigates these matters promptly. Thank you for bringing this to our attention. - The Staff at Crowne Plaza Columbus North - Worthington
Hotel staff stole personal property from the guest room
Hotel provided incorrect room type, poor housekeeping, and unsafe environment.
Business reply on Google
Dear Tanita White, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza COLUMBUS NORTH- WORTHINGTON. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or [email protected]. Sincerely, Christopher Lefchik [email protected]
Unauthorized individual attempted to breach hotel room door with a tool.
Room facilities were non-functional and lacked necessary medical storage.