Crowne Plaza Dallas Market Ctr
🏨 Hotels & Travel · Dallas
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Air conditioning was broken and room remained hot throughout the stay.
Broken air conditioning, smoke odor, and poor facility cleanliness.
Hotel air conditioning failure and negligent staff response to heat exhaustion
Business reply on Google
Dear Vanessa, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay. We understand how uncomfortable and frustrating the A/C outage and other maintenance concerns must have been, and we regret that we did not meet your expectations. Your comments have been shared with our management team for review, and we appreciate you bringing these matters to our attention. Sincerely, Stacey M. Director of Operations [email protected]
Outdated room with loud air conditioning and poor sound insulation
Business reply on Google
Dear Penny, Thank you for your feedback. We apologize that your stay did not meet expectations and appreciate you bringing these concerns to our attention. Sincerely, Stacey M. Director of Operations [email protected]
Air conditioning malfunctioned and management failed to provide follow-up communication.
Business reply on Google
Dear Valued Guest, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza DALLAS MARKET CTR - LOVE FIELD. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments have a nice day. If there's anything I can do for you, please let me know. Sincerely, Michelle Cid Front Office Manager [email protected]
Hotel room had multiple maintenance issues and incorrect bed configuration provided
Business reply on Google
Dear Valued Guest, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza DALLAS MARKET CTR - LOVE FIELD. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Again, thank you for sharing your comments, Have a nice day. Sincerely, Management.
Broken air conditioning, faulty elevators, shower issues, and unexpected parking fees.
Business reply on Google
Good afternoon, Thank you for your feedback. We sincerely apologize for the inconvenience experienced during your stay. Unfortunately, the hotel experienced an unexpected power-related incident after our transformer was struck by lightning, which temporarily affected the air conditioning system and main elevators overnight. While this situation was beyond the hotel’s control, we understand the impact it had on your experience and appreciate your patience and understanding. Warm regards Nelly Gibson
Broken air conditioning and unprofessional staff service during stay.
Business reply on Google
Good afternoon, Thank you for sharing your feedback. I’m truly sorry to hear about your experience, this is certainly not the impression we want any of our guests to leave with. I sincerely apologize for the discomfort caused by the AC issue. We understand how important a comfortable room is, and it’s disappointing to hear that we did not resolve this to your satisfaction during your stay. I’m also very sorry to hear about your interaction with our front desk team, particularly regarding the communication around your refund. This is not the level of service we strive to provide, and your comments have been shared with our team so we can address this internally and ensure clearer, more consistent communication moving forward. Thank you again for your feedback, it helps us improve, and we hope to have the chance to restore your confidence in us. Have a blessed afternoon
Missing crib, unexpected parking fees, and poor facility conditions.
Poor facility maintenance, unhelpful staff, and unexpected incidental charges.
Hotel staff discarded personal belongings and exhibited aggressive, unprofessional…
staff ignored customer to use their mobile phones
Hotel room temperature control, elevator speed, and amenities were inadequate.
Business reply on Google
Good afternoon, Thank you for taking the time to share your feedback. I’m truly sorry your stay did not meet expectations, especially regarding the room temperature, elevators, and overall comfort. That’s not the experience we want for our guests. I’m glad to share that the elevator issue has since been repaired, and I appreciate your patience while it was being addressed. Thank you as well for noting the cleanliness, I will be sharing all of your comments with our team so we can continue improving. We truly value your feedback and hope you’ll consider giving us another opportunity to provide you with a much better stay. We are here to assist you!
Hotel room temperature was uncomfortable and water pressure was inadequate.
multiple room assignment errors and failure to provide promised refund
Hotel key system failure and lack of hot water.
Lack of hot water and unavailable shuttle service during stay.
Business reply on Google
Good afternoon, Thank you for taking the time to share your detailed feedback. I want to sincerely apologize for the significant issues you experienced during your stay with us. What you described, especially the lack of hot water, repeated room moves, and disruption to your plans, is far from the experience we aim to provide, and I completely understand your frustration. The boiler issue you encountered was an unexpected, hotel wide problem that unfortunately took longer to resolve than anticipated. While this does not excuse the inconvenience, I regret that we were not able to provide a stable and comfortable solution during your stay. Being asked to move rooms multiple times, particularly during a week long visit, is unacceptable and clearly added unnecessary stress to your trip. Your feedback highlights several areas where we fell short, both operationally and in communication. Please know that your comments have been shared with our Teams, and we are actively addressing these issues to ensure they do not happen again. We are also reviewing how we handle guest relocations and service recovery in situations like this. We truly regret the impact this stay had on your plans, espec
The hotel pool was closed without prior notice on the website.
hotel room lacked hot water and staff refused to relocate guest
Lack of hot water and housekeeping services with unresponsive management.
Business reply on Google
Thank you for your feedback. I sincerely apologize for the repeated hot water issues, missed housekeeping service, and the lack of follow-up from our management team. This is not the experience we aim to provide. I’m glad Tamika and Sam were able to assist during your stay, and your concerns have been shared with our leadership teams for immediate attention. We regret the frustration this caused and appreciate you bringing it to our attention. Sincerely, Om Front Office Manager