Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG
🏨 Hotels & Travel · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Bathroom door malfunction and misleading hotel pool advertisement
Hotel failed to provide the specific room type booked by guest
Excessive construction noise and poor management communication regarding guest complaints.
Hotel televisions are pre-programmed to a specific news channel.
Unusable food credits and poor room maintenance issues.
Hotel refused to refund a reservation booked for the wrong date
Hotel charged customer despite a confirmed cancellation within the allowed timeframe.
broken room amenities and lack of promised loyalty benefits
Hotel canceled confirmed reservation due to overselling rooms
Hotel refused to waive cancellation fees during a severe winter storm.
Business reply on Google
Please accept our sincerest apologies for the frustration you experienced regarding our cancellation policy during the recent winter storm. We certainly understand how a weather emergency can impact travel plans and your concerns for safety and well-being. Our cancellation policies are in place to ensure we can manage our commitments to all our guests and staff. We value this feedback as it is necessary for us to continue to raise the bar, and we will certainly share your comments with our management team for further review of our emergency procedures.
Hotel refused to provide refund or credit during severe weather
Excessive noise, overcrowding, and poor room conditions caused early departure.
Business reply on Google
Please accept our sincerest apologies for the experience that led to your early departure. We understand how the high volume of a city-wide convention can be overwhelming, and we regret that the noise and crowds impacted your family’s stay so significantly. While the vibration of passing trains is part of our authentic history, we truly regret it was distressing for your family. We are glad that Peggy was able to provide gracious service by authorizing a full refund, and that you enjoyed our statue scavenger hunt. We greatly appreciate this feedback regarding our dining and signage, as it is the only way we can raise the bar for our guests. We hope in the future we can provide the "bucket-list" experience you were originally seeking.
Hotel refused refund for unprovided room despite guest checking in.
Room flooded and staff failed to provide adequate assistance or resolution
noisy plumbing and unauthorized housekeeping entry into the guest room
Guest assigned occupied room and failed to receive requested extra bed.
Guest slipped and injured themselves due to hazardous construction conditions
Excessive construction noise disturbed guests during their stay.
Excessive construction noise and dust caused health issues and sleep disruption.
Hotel quality has declined and amenities have been removed over time.