Crowne Plaza Phoenix Airport
🏨 Hotels & Travel · Phoenix
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff allegedly denied room rental based on discriminatory profiling.
The hotel has failed to return the security deposit after two weeks.
The hotel has failed to return the guest's security deposit.
Business reply on Google
Thank you for bringing this to our attention. We sincerely apologize for the delay and understand your frustration regarding the return of your security deposit. We are currently reviewing the status of your refund and will provide you with an update as soon as possible. We appreciate your patience and regret that this process has taken longer than expected. I would be happy to answer any questions you may have regarding your reservation. I will be contacting you at the phone number listed on your profile to discuss this matter further and provide any available updates. Thank you for your understanding. Please don't hesitate to reach out if you have any additional questions or concerns. Warm regards, KP
Missing delivery items and long wait times for restaurant service.
Business reply on Google
Hi Adriana, We’re sorry to hear about the issues you faced during your stay. We understand the frustration of not receiving a requested item and experiencing delays at the restaurant. Your feedback is valuable, and we’ll address these concerns with our team to improve our service. We hope to have the opportunity to provide you with a better experience in the future. - Crowne Plaza Phoenix Airport Management
The hotel property was poorly maintained and did not meet standards.
unauthorized smoking fee charged to credit card after stay
Business reply on Google
Dear Ms. Doherty, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza PHOENIX AIRPORT - PHX. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Sincerely, Tiesha Haycock [email protected]
Hotel room is outdated, dirty, and has non-functional amenities.
Hotel room features outdated amenities and poor cleanliness standards.
Business reply on Google
Hi Corey, Thank you for bringing this matter to our attention. We take all reports of this nature very seriously. We would like to investigate your concerns thoroughly. Please contact +1 602-273-7778 and provide any photos or additional details about your experience. Sincerely, - Crowne Plaza Phoenix Airport Management
hotel room infested with roaches and unauthorized smoking fee charged
Hotel enforces restrictive policy prohibiting children in public areas after 10 PM.
Business reply on Google
Hi Mayra, We’re truly sorry to hear about your experience during your stay with us. We understand how important it is for every guest to feel welcomed and comfortable. Your feedback regarding our team interactions and how our policies were communicated is concerning, and we will be reviewing this internally to support improvements. We genuinely appreciate you taking the time to share these details, as it helps us strive for better service and hospitality. Thank you again for bringing these matters to our attention. - Crowne Plaza Phoenix Airport Management
Hotel wrongfully withheld security deposit due to false smoking allegations.
Business reply on Google
Hi, We’re sorry to hear about your experience and understand your frustration. We take such matters seriously and are committed to ensuring a fair resolution. Please contact us directly at +1 602-273-7778 so we can investigate this further. Your feedback is important to us, and we appreciate your patience as we work to address this issue. - Crowne Plaza Phoenix Airport Management
unjustified smoking fee and poor housekeeping and pool maintenance
Business reply on Google
Dear Ms. Garcia, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been. Regarding the smoking fee, our policy is in place to ensure a comfortable environment for all guests, and concerns like yours are taken seriously. We regret that the situation was not handled in a way that left you feeling heard and supported. We also apologize that your room was not serviced during the first few days of your stay. That is certainly not the level of service we aim to provide, and we will be addressing this with our housekeeping team to ensure it does not happen again. Additionally, we appreciate you bringing the condition of the pool to our attention, as that is not acceptable and will be shared with our maintenance staff for review. Your feedback is very important to us, and we’re sorry we fell short during your visit. Tiesha Haycock [email protected] Crowne Plaza PHX Airport
Hotel staff double booked room leading to unauthorized entry by strangers
Business reply on Google
Dear Jakob B, Thank you for your feedback. We sincerely apologize for the situation you experienced during your stay. Having another guest enter an occupied room is a serious concern and not something that should ever occur. We understand how alarming and unsettling this must have been, especially in the middle of the night. Your comments regarding the service you received the following morning are also very concerning, and we regret that you felt your concerns were not handled with the level of professionalism and empathy they deserved. This matter has been shared with our management team so it can be fully reviewed with our staff to ensure proper procedures are followed moving forward. We truly appreciate you bringing this to our attention and apologize again for the experience you had. Tiesha Haycock [email protected] Crowne Plaza PHX Airport
Poor room conditions, rude staff, and lack of accessibility assistance.
Business reply on Google
Hi, We’re truly sorry to hear about your experience and the challenges you faced during your stay. We strive to provide a welcoming and accommodating environment for all our guests, and it’s concerning to hear about the issues you encountered. Your feedback regarding the room conditions, service, and accessibility is invaluable, and we will address these matters with our team to ensure improvements are made. We appreciate your insights and hope to have the opportunity to better serve you in the future. - Crowne Plaza Phoenix Airport Management
Hotel facilities are dated, parking is expensive, and staff were rude.
Business reply on Google
Hello Henry. Thank you for taking the time to leave your feedback. We are so sorry to hear about your recent experience with our staff. Providing a welcoming atmosphere and exceptional service are top priorities for us, we regret that we fell short of your expectations during your stay. Please know we take these comments seriously and have already addressed this with our team to ensure we have no recurring incidents. Again, we greatly appreciate your feedback. If you choose to stay with us again, please reach out to me personally by calling the hotel at 602-273-7778 and asking for Mattie or you can reach me at [email protected] so that I can personally assist you with any future reservations and ensure you have a more enjoyable stay. Mattie
hotel rooms have mold and unsanitary bedding
Business reply on Google
Hi Ashlee, Thank you for bringing this matter to our attention. We take all reports of this nature very seriously. We would like to investigate your concerns thoroughly. Please contact 602-273-7778 and provide any photos or additional details about your experience. Sincerely, Crowne Plaza Phoenix Airport Management
Rude staff and hazardous debris found on the room floor.
hotel rooms contain black mold and staff refused refund assistance
Business reply on Google
Hi Kay, Thank you for bringing this matter to our attention. We take all reports of this nature very seriously. We would like to investigate your concerns thoroughly. Please contact 602 273-7778 and provide any photos or additional details about your experience. Sincerely, - Crowne Plaza Phoenix Airport Management
Room was dirty, poorly maintained, and lacked basic amenities.
Business reply on Google
Hi Paul, We’re truly sorry to hear about your experience and the issues you encountered during your stay. Your feedback is invaluable, and we’re committed to addressing these concerns to improve our services. We understand how important cleanliness and room readiness are, and we regret that we fell short. Please know that your comments have been shared with our team for immediate review. We hope you’ll consider giving us another chance in the future to provide the quality experience you deserve. - The Staff at Crowne Plaza Phoenix Airport
Predatory parking enforcement and lack of dispute process for hotel visitors.
Business reply on Google
Hi Ma De, We’re truly sorry to hear about your frustrating experience with parking during your visit. We understand how important clear signage and accessible customer service are, especially for travelers unfamiliar with the area. Your feedback is invaluable, and we will share it with the relevant teams to address these concerns. We care deeply about our guests' experiences and are committed to improving. Thank you for bringing this to our attention. - The Staff at Crowne Plaza Phoenix Airport