Crystal nails lounge Inc
💅 Beauty & Spa · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor salon cleanliness and failure to provide requested nail services
Business reply on Google
Thank you for taking the time to share your feedback, Alexandra. We are sorry to hear that your experience did not meet your expectations. We would like to clarify a few points regarding your visit. The nail color was selected based on your preference, and our team explained multiple times how the shade would appear once applied. We also confirmed the color choice with you before proceeding to ensure it was the color you wanted. While we understand that the final result may not have matched your expectations, the color used was the one selected and approved during the service. Regarding the nail enhancement service, we explained that our salon specializes in Builder Gel and that acrylic services were not available. We apologize if there was any misunderstanding during the consultation process. As for cleanliness, we take sanitation and hygiene very seriously and follow strict cleaning and disinfecting procedures throughout the day. We are concerned by your comments and will continue to maintain the high standards that our clients expect from us. We value every client's feedback and always strive to provide quality service and clear communication. Thank you for visiting us, and we w
Customer was deprioritized in favor of another client during appointment
Business reply on Google
Hi Diana, thank you for taking the time to share your experience. We’re truly sorry to hear that you felt pushed aside—that is never the experience we want any client to have, especially someone who has supported us for years. Your time and loyalty are important to us, and we regret that we fell short. We appreciate the chances you gave us and understand your frustration. If you’re open to it, we’d welcome the opportunity to speak with you directly and make things right. Wishing you all the best moving forward.
Nails broke within one week of application
eyebrow waxing service was ineffective and poorly performed
Business reply on Google
. We’re sorry to hear about your dissatisfaction. But We don’t see a record of an eyebrow waxing service associated with your visit, so there may be a chance this review was meant for a different salon. Please feel free to reach out to us directly so we can look into this and help resolve the situation please
Poor quality manicure and pedicure with rushed service and unprofessional environment.
Business reply on Google
Thank you for your honest feedback. We’re very sorry to hear about your recent experience and that we fell short of providing you with the simple, quality service you were looking for. We take concerns about rushed service, polish durability, and the overall atmosphere seriously, and we’ll be addressing this with our team to ensure higher standards moving forward. Your comfort and satisfaction are important to us, and we’d truly appreciate the opportunity to make this right. Please reach out to us directly so we can arrange a better experience for you.
Technician cut nails too short and performed poor quality nail work.
Business reply on Google
We’re truly sorry to hear about your experience and deeply regret that we did not meet your expectations. Your feedback is important to us, and we take your concerns very seriously. What you described is far from the level of service we aim to provide. We would like the opportunity to speak with you directly so we can understand more about what happened and make things right. Please feel free to contact us at nailsbychase or stop by the salon at your convenience. We appreciate you taking the time to share your feedback and hope to have the chance to restore your trust. Sincerely, Owner Crystal Nails
Technician caused multiple cuts to toes and fingernails during pedicure.
Business reply on Google
Hello,Thank you so much for sharing your feedback with us. We’re truly sorry to hear about your second experience — that’s absolutely not the standard of care we aim to provide. Your comfort and safety are our top priorities, and we sincerely apologize for any discomfort you experienced during your visit. We’re glad to hear you loved your first herbal tea pedicure, and we’ll be sure to pass your kind words along to the technician who took care of you. As for your most recent visit, we’d love the opportunity to make this right for you. Please reach out to us directly or stop by so we can address this personally and ensure your next experience is nothing short of amazing. Thank you again for bringing this to our attention — your feedback helps us improve.
Technician ignored design requests and left debris in the nails.
Business reply on Google
We’re genuinely sorry to hear about your recent experience with us—it’s clear we fell short, and that’s never acceptable. We appreciate you taking the time to share this feedback, even though we wish it had been under better circumstances. Your concerns about the design being ignored, the black specs, and feeling pressured for a review are serious, and we’ll be addressing them internally with our team. Cleanliness, attention to detail, and making sure our clients feel heard and respected are non-negotiable values here, and we clearly missed the mark during your visit. We truly regret that you left feeling this way, and while we understand you may not wish to return, we’d still appreciate the chance to speak directly and learn more so we can make it right and improve moving forward. Thank you again, and we wish you the best. - Chase manager
Technician provided poor service and vaped while performing a pedicure.
Business reply on Google
We truly appreciate you taking the time to share your experience, and we’re very sorry to hear that your visit didn’t meet expectations. Your feedback is taken seriously, and we want to sincerely apologize for the lack of care and professionalism you encountered. What you described does not reflect the standard of service we aim to provide, and we will be addressing this directly with Pete to ensure it doesn’t happen again. We’re also looking into how we can better communicate our service options upfront to avoid any confusion in the future. We would love the chance to make this right and show you the level of care we’re known for. If you’re open to it, please reach out to us directly so we can personally follow up. Thank you again for bringing this to our attention. — Chase the manager
The staff lacked the necessary skills to perform the service.
Business reply on Google
We're really sorry to hear that your experience didn’t meet expectations. While we’re glad you found our team kind and trying their best, we take your feedback seriously and will use it to improve. If you’re open to it, we’d appreciate the chance to speak with you directly and make things right.
Customer waited forty-five minutes due to walk-in prioritization.
Business reply on Google
Hey im sorry i was talking to you about the delay, im done after you left a minutes
Poor customer service and physical injury caused during a pedicure.
Business reply on Google
Hi this is Chase the manager , im so sorry about your experience 🥲😐 this is never happened to anyone before i didn’t know what really happened when you came but totally on Ourselves not treating you right 🙏 please come just tell me you the one had this bad experience so i can fix it and give you nicer experience and discount 🙏🙏 so sorry
unsterilized equipment caused a fungal infection for customers
Business reply on Google
Hi im so sorry about your experience , hope i can see you again to fix our mistake
Technician damaged toenails through aggressive filing and unauthorized application of…
Business reply on Google
Hi im so Sorry about the pass experience, i took this place over , i hope i can see you again to give you better service please just give new tech a try 🙏
Poor quality nail service and unexpected price increase.
Business reply on Google
sorry about your pass experience, we took this place over and hope i can you again to give you better services
Unsanitary practices and physical injury during pedicure service
Business reply on Google
Hello im so Sorry about the pass experience, i took this place over and hope can see you again to serve you better services , just let’s me know when you can give us a chance please 🙏 and you gonna have nice discounts because im feeling so bad about this
Staff displayed rude behavior and provided poor quality nail service.
Business reply on Google
I’m sorry for your inconvenience something not right just calling me asking for Derek thanks you 💕❤️
Staff caused physical injury and cuts to customer hands during service.
Business reply on Google
Hilo my name is Derek some things wrong with your nail let me know I can fix for you sorry in your inconvenience
Staff are rude and availability for appointments is inconsistent.
The salon lacked necessary supplies and professional skill.