d'Alba
🍽️ Restaurants · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Pizza arrived cold due to a significant delivery delay.
Business reply on Google
Hi Julien, Thank you for taking the time to share your experience. We’re truly sorry your pizzas arrived cold — nobody likes a cold pizza, and that’s definitely not our standard. After reviewing the Uber Eats timeline on our end, here are the order details: 6:14 PM – Order placed by customer 6:14 PM – Order accepted by store 6:14 PM – Order accepted by POS integration 7:15 PM – Courier departs 7:19 PM – Order delivered As you can see, the order was accepted at 6:14pm and delivered an hour and four minutes later. The delay occurred with courier pickup, which unfortunately was significantly later than expected. Once the order leaves our hands — or is waiting on a driver — timing and temperature are dependent on the delivery service. Regarding the phone call, we do have a short automated message (about 35 seconds) before a team member answers, unless we’re in the middle of a peak rush. We always aim to pick up as quickly as possible, and we apologize if that added to the frustration. We truly appreciate you bringing this to our attention and would love the opportunity to make this right. Please email us directly at [email protected] , and we’ll personally follow up. We hope to serve y
Staff provided rude service and ignored the customer.
Business reply on Google
Fitkin, Thank you for sharing this feedback, and we're very sorry for the experience you described. This is not the level of hospitality we strive for, and we take your comments seriously. We would really appreciate the opportunity to learn more so we can address this with our team. If you’re willing, please email us with any additional details (date, time of visit, and where you were seated) at [email protected] so we can look into this further. Thank you again for bringing this to our attention.
lack of service and staff presence in the terrace area
Business reply on Google
Hi Josephine. We are terribly sorry we did not communicate this over to you and/or you may have missed the signage informing that the section and back area is a casual self-serve area catering to parents and kids without any time constraints. The back area concept is created by the popular demand from our neighbors and regulars who enjoy the self-paced dining. We have provided an ice/water automatic dispenser with clean glassware, plates, and silverware. Again, we are sorry to hear we were not able to communicate this over to you. We hope you do come back and give us another chance to enjoy different atmospheres and our award winning food and drinks
Long wait times and rude service from the waitstaff.
Business reply on Google
Hi Manuel, Thank you for visiting us and for taking the time to leave a rating. We’d love to learn more about your experience so we can continue improving. If you have a moment, please share your feedback with us at [email protected]. We truly value your input and hope to welcome you back soon!
Incorrect food preparation, poor service, and unsanitary patio conditions.
The business keeps customer change by rounding down cash transactions.
Business reply on Google
Rachel, Thank you for taking the time for the review. We explained our policy to you and rounded up to the nearest dollar on your favor. You are correct, we do not deal with coins as you can imagine, our cash transaction account for only 2% of our revenue and coins have become cumbersome for customers and staff members to handle. Staff member initially rounded down to the dollar since your coin value was so small and then we rectified and rounded up to the nearest dollar on your favor. We spoke to you and explained in detail. False claims in this review are not warranted. We hope you change your mind in consideration and the manner we handled your situation and give us another shot, whether you pay in coins or card. Thank you for your business
customers were ignored by staff and received poor management response
Customers experienced discriminatory service and neglect from restaurant staff.
Rude staff refused to split checks and lacked basic drink knowledge.
Business reply on Google
Dear Elizabeth, I sincerely apologize for the disappointing experience you had at d'Alba. Your feedback is invaluable, and we take it seriously. I'm genuinely sorry to hear about the issues with the bartenders and waitstaff – this does not reflect the standard of service we aim to provide. We appreciate your patience and understanding on a busy day, and I want to assure you that we are addressing these concerns internally to ensure they do not happen again. We understand the importance of accommodating various needs, including splitting checks, and we regret any inconvenience caused. Please know that your feedback will be used as an opportunity for growth and improvement. I would love the chance to make things right for you. If you could share more details and contact us directly a t [email protected], we would greatly appreciate it. Again, we apologize for the experience you had, and we hope to have the opportunity to regain your trust in the future.
The outdoor dining area was infested with flies.
staff failed to locate a customer's misplaced personal item
Host denied seating request despite available booths occupied by smaller parties.
Non-functional water stations and rude, inattentive restaurant staff.
restaurant failed to notify customer of closure and provided poor service
Long wait times, presence of bugs, and unprofessional management behavior.
Small wine pours and presence of flies in the restaurant.
Long wait time and poor seating management for patio tables
Incorrect order provided and staff failed to resolve the issue.
Business reply on Google
Hey there Nic. Terribly sorry to hear about your experience. We were attempting to locate you by last name without luck. Please email us [email protected] with the date and time you dined with us as well as the name of the person who paid the check
Menu items unavailable due to confusing brunch and lunch service hours.
Business reply on Google
Thank you Tess. We do offer multiple Salads on our brunch menu and hope to see you back for that delicious homemade campanelli pasta with homemade pesto. Albeit, your personal preference does not warrant a 1 star review
Poor drink quality and unprofessional management response to customer feedback.
Business reply on Google
Dear Cyrus K Thank you for your time and review. Very intrigued about the all around negative review. This is the owner responding, so there’s never any “comfort” about delivering 100% comprehensive positive experience, whether someone comes in for the first time or 20th time. Our staff is trained to use exact measurement for every cocktail as to adhere to state laws and consistency of our cocktails and mixed drinks. Secondly, we have been successful and have maintained an 86% rate of frequency (customer return) because of the quality of our fresh daily prepared local ingredients and guess what? The frequency is directly linked to our prices. PARKING!! Thank you for the suggestion, but there’s a 8ft x 3ft sign on our fence, there’s another aframe at the entrance, there’s another double sided light sign AT the corner of fisher and Alba directing patron to our additional parking with our dear neighbors across the street. So Cyrus, we are not sorry for our success only but also preceding your ideas and theories. There’s a possibility you may have neglected to mention your identity and true personal spite reasoning behind your multi-faceted false claims. Thank you