D&W Self Storage
🧰 Other Services · Humble
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer was trapped inside storage facility due to broken gate.
Business reply on Google
We apologize for any inconvenience you experienced and appreciate you bringing this to our attention.
Customer items were stolen from the storage facility.
Business reply on Google
Dear Chujaj85, Thanks for your review and sorry to hear that some of your items are stolen. Break ins are unfortunate reality of the selfstorages all over the US. At D&W SelfStorage we take security very seriously and we take all the preventative safety and security measures such as chain link fence, barb wires, gate with private access codes, ultra high resolution cameras with 24/7 recording and cylinder locks that are the safest in the industry. Most break ins happen outside of normal working hours and having staff onsite would not really improve the security. We always recommend insuring your belongings to be compensated in situations like this. Some homeowner insurances cover the selfstorage as well. You can also purchase selfstorage insurance separately. Hope this helps, and we are sorry for what happened. Please reach out to us if you have any questions.
The storage facility gate closes too quickly for safe access.
Business reply on Google
Hi Jessica, Thanks for your review and sorry to hear that. The facility is under new management. We are improving the property by adding a new exit gate so our customer with big trucks and trailers can comfortably use our facility. Please feel free to reach out to us via 346-396-1122.