Dallas Auto Body Repair
🚗 Auto & Repair · Dallas
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Shop replaced OEM hood with poor quality aftermarket part without authorization.
Business reply on Google
Hello Jordan, Thank you for your feedback. We appreciate your honest feedback and encourage if you still want to explore other options please feel free to reach out to me your service advisor Bryan. Thanks and have a nice day!! Best regards, Bryan Song GM
The shop refused to provide a repair quote for the vehicle.
Poor phone communication and lack of repair availability
Business reply on Google
Everything is based on appointments and sometimes we're very busy so if we could not take your vehicle immediately please understand that we do have other customers to attend too. We also do not take in every kind of job only paint body and collision repairs only. Best regards, Bryan Song GM
incomplete repair due to missing bumper clips
Business reply on Google
Sadly if you just came by and ask for the clips we would've provided them to you at no cost because we have clips all the time for all make and vehicles that we provide for free. Additionally, your file was dated last year of October, so that's not even close to the estimated time frame of months that you mentioned in your review and after further investigation on the file it was verified that we did not even charge you for clips we had installed because the bumper would've not lasted one week driving because those clips are the way bumpers stay secure on the panels. However, we do hope you get the proper attention from another shop so your bumper does not come off while driving endangering putting others in harms way, which is our main concern. Best Regards, Bryan Song GM
Staff member was rude and failed to provide a quote.
Business reply on Google
Everyone is there either by appointment or by walk-ins. We will not simply ignore the customers that are waiting patiently just because you have your separate personal agendas. Please do not come back if you cannot respect other people’s time because we respect everyone equally. Best regards, Bryan Song GM
Vehicle returned dirty with interior carpet contaminated by a sticky substance.
Business reply on Google
Hello Tony we’re so sorry you had such a bad experience. You should’ve let us know next time when that happens, however, thank you for letting us know about this problem we will try to run a better and more efficient quality check in the future!! Please let me know if how we may assist you in the future as well As our work is lifetime warranty!! Regards, Bryan Song GM