🏋️ Fitness & Gyms · Philadelphia
total experiences
replied on google
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The gym owner allegedly steals money left unattended by customers.
Business events cause parking issues for local residents.
Business reply on Google
Hi Danielle! Dan here. I apologize for the inconvenience that our guests have caused you and the neighbors during our events. We specifically let them know what parking is off limits. Moving forward, I’ll make sure to do better and make sure that our neighbors aren’t affected by our events. If you ever need to reach me directly, my number is 267-981-8136. I will personally make sure that your parking spots are safe. Thank you for bringing this up and I’ll make sure to do better moving forward.
Gym aggressively pursued payment for months when the customer was absent.
Business reply on Google
Hey Rashad. You know I have our conversations, right? Lol. Would you like me to post them? That’s not how it happened at all. I would be more than glad to post the receipts. Let me know! Hope all is well.
Owner made offensive and discriminatory comments toward a customer's daughter.
Business reply on Google
lol. I’m the owner and we have never spoken.
The business owner refuses to process a membership cancellation request.
Business reply on Google
Hi Randy! Michele the GM here. I see you actually unsubscribed from all of the emails I send or you could have simply replied to one of those to have your cancellation processed. All cancellations are processed through my gmail account which I understand is different than the email listed in your original agreement. That email address was lost about a month after you first enrolled because the guy who maintained our website died and we got locked out of our domain. I did send an email out to all members as well as post on our social media accounts back then letting everyone know about the change. I have gone ahead and cancelled your membership and waived the balance that was outstanding.
Gym lacks heavy dumbbells and sufficient equipment and water fountains.
Business reply on Google
Thanks for the review, Wal! Fair assessment. Hope to see you back sometime soon!
misleading contract terms regarding cancellation policy