Days Inn & Suites by Wyndham Dallas
🏨 Hotels & Travel · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Receptionist used unprofessional language and hung up on the customer.
Rude staff, dirty towels, and leaking air conditioning unit.
The hotel manager was unprofessional and yelled at the guests.
Hotel staff absent at check-in and refused to issue a refund
Front desk agent canceled reservation without verification and hung up rudely.
front desk failed to address noise and security issues from neighbors
Hotel cancelled confirmed reservation without proper notice or resolution
Unprofessional staff, unsanitary facilities, and security concerns regarding…
Staff displayed rude behavior and intrusive monitoring of guest room noise levels.
Hotel had broken air conditioning, pests, broken appliances, and safety concerns.
Inappropriate adult activity occurring in the hotel hallways and premises.
hotel room infested with ants and poor management service
Staff refused to extend stay and provided dishonest information to guests.
Receptionist was rude and verbally aggressive during a phone inquiry.
Broken room amenities and unauthorized increase in nightly room rate.
The hotel rooms and breakfast facilities are dirty and poor quality.
Hotel room had structural damage, broken electronics, and cockroach infestation.
Business reply on Google
Dear Erin Davis, Thank you for your feedback. A Uhaul truck hit our building therefore the crack in the front entryway. We are waiting on insurance and contractors to get that fixed. As per the tv , electronics can get damaged and we have regular pest control. Please accept our sincere apologies for any inconvenience.
unauthorized credit card charges and non-functional bathroom facilities
Business reply on Google
Dear Mr Mendez, Thank you for your feedback. We are sorry you feel we have poor functional rooms. We do not randomly charge customers. If their was a charge , then there was a reason behind that. Please accept our apologies for any inconveniance.
room infested with roaches and poor bathroom drainage
Business reply on Google
Dear Ms Sanchez, Thank you for your feedback. After your complaint , we did thoroughly check your room and tried to call you , but you did not answer. I assure you, we have regular pest control from Orkin and have not had any issues about pests. Please accept our sincere apologies for any inconveniance.
hotel room was dirty with a clogged toilet and roach infestation
Business reply on Google
Dear Briahna, Thank you for your feedback. We are sorry your toilet was clogged, when that happens at midnight , there is noone to take care except to do the plunger yourself. As per housekeeping , if you leave a sign on the door , housekeeper will not come in to clean. And as per the roach, we do have regular pest control for that, please accept our apologies for anyinconveniance.