Days Inn by Wyndham Indianapolis East Post Road
🏨 Hotels & Travel · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel denied check-in and refused service based on pet policy.
Business reply on Google
Robert, we apologize for how this situation was handled. While we do have a strict no-pet policy in place, the lack of communication, clarity, and empathy you experienced at check-in is not acceptable. We are addressing this with our front desk team to ensure better communication and service moving forward, and we appreciate Expedia helping to resolve the refund.
The hotel room was located next to noisy guests.
Business reply on Google
Thank you for the review, Jay. While we are glad the rooms were okay, we are truly sorry that noise from neighboring guests disrupted your peace and quiet. We always want our guests to have a restful experience, so please never hesitate to contact the front desk immediately during a stay—our team is always available to address noise disruptions or move you to a quieter room whenever possible. We appreciate your feedback and hope to provide you with a much more relaxing stay in the future.
Front desk staff was unavailable for two hours during check-in.
Business reply on Google
Thank you for bringing this to our attention, Logan. I am deeply sorry to hear that you were left waiting at the front desk for nearly two hours; this is completely unacceptable and does not reflect our standards. We are addressing this directly with our team to ensure the desk is always properly attended to make sure it doesn't happen again
hotel failed to return the security deposit as promised
Business reply on Google
Hello John, I understand how frustrating it is to see a delay with your funds, but we can assure you that the $50 hold was successfully released on our end at check-out, as shown on your receipt. Once we release a deposit, it typically takes your financial institution 3 to 7 business days to remove the pending hold from your account and reflect it in your balance. If the full processing window has passed and they still do not see the release, please contact our front desk directly so we can look up your transaction and assist you further.
The business refused to provide a refund for a canceled reservation.
Hotel staff was rude and threatened to cancel the reservation.
Business reply on Google
Sorry to hear about your experience, Robyn. We take your concerns very seriously and regret that your stay did not meet expectations. We will investigate the issues you mentioned regarding staff behavior, room condition, and security to ensure improvements are made. Thank you for bringing this to our attention.
Hotel sold reserved room and relocated guests to more expensive property.
Business reply on Google
Sorry to hear about the inconvenience you and your brother experienced, David. We regret the issue with your room reservation and understand how frustrating that must have been late at night. We appreciate you bringing this to our attention and will review our processes to prevent similar situations in the future
Hotel room lacks bedside lighting and has inefficient air conditioning.
Business reply on Google
Sorry to hear about the issues you experienced, Marilyn. We appreciate your feedback about cleanliness and apologize for the inconvenience caused by the lighting, air conditioning, and other concerns. We will work on making improvements.
unauthorized credit card charges applied by hotel staff
Business reply on Google
Thank you for sharing your experience, Liem. We apologize for the confusion and frustration regarding the unexpected charges on your card. It’s always our intention to place only a temporary hold for incidentals, and we regret any inconvenience this may have caused. Please reach out to our front desk or management team directly so we can investigate and resolve this matter promptly. We appreciate your feedback and hope to make things right.
Staff canceled reservation without consent and provided unsafe hotel environment
Customer was overcharged for their hotel reservation
presence of roaches and stained towels in hotel rooms
Business reply on Google
Hello Danniblue, You stayed with us for two nights, during which we did not provide room servicing. On the first night, there were no reported issues with your room. Since the towels were not replaced, any stain present would have occurred during your stay. It seems that your request for a refund may not align with the situation. While we respect your decision to express your dissatisfaction, we kindly ask that you consider other accommodations for your future travels. Best regards, Priyen
Hotel failed to provide reserved room type and lacked breakfast amenities.
Business reply on Google
Dear Jennifer, Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you faced regarding your reservation. We understand how frustrating it must have been to not receive the room type you booked and the lack of discount offered. Your concerns about the smoke smell and missing amenities are also taken seriously, and we will be addressing these issues with our team. We appreciate your feedback, as it helps us improve our services. Your satisfaction is important to us, and we hope to welcome you back in the future for a much better experience.
Unsanitary room conditions and alleged discrimination by hotel management.
Business reply on Google
Thank you for bringing your concerns to our attention. We deeply regret to hear about your experience and sincerely apologize for any inconvenience and distress caused during your stay. Your feedback is invaluable and will be taken very seriously as we strive to improve our services. Please be assured that we will thoroughly investigate the issues you've raised regarding the room condition and the interaction with our staff. We are committed to ensuring that all guests feel respected and valued, and any form of discrimination or unprofessional behavior is unacceptable. Your satisfaction is important to us, and we hope to welcome you back in the future.
Hotel room has stains, cockroaches, and unsanitary debris on the floor.
Business reply on Google
Dear Blake, Thank you for your candid review. We are deeply sorry to hear about the conditions you experienced during your stay. Cleanliness is a top priority, and your feedback will be shared with our housekeeping team to ensure these issues are addressed promptly.
unclean rooms with missing amenities and rude staff
Business reply on Google
Dear Oj, We sincerely apologize for the disappointing experience you encountered during your stay with us. Providing a clean and comfortable environment, along with exceptional service, is our top priority, and it's disheartening to hear that we failed to meet your expectations in multiple aspects. Your feedback regarding the cleanliness of the room, the condition of the amenities, and the behavior of our staff is deeply concerning and will be addressed with our housekeeping and front desk teams immediately. We assure you that guest privacy is paramount, and we do not have cameras inside the rooms. We understand the importance of delivering value for the price paid, and we regret that your experience fell short of this standard. Please know that your comments are taken seriously, and we are committed to making the necessary improvements to ensure that future guests do not encounter similar issues. We truly appreciate your feedback, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.
Hotel staff refused to verify security footage before withholding guest deposit.
Business reply on Google
Dear Matthew, We are deeply sorry to hear about the distressing experience you encountered during your recent stay with us. Your loyalty over the past two decades is immensely appreciated, and we deeply regret that we failed to provide you with the exceptional service and care that you deserved. We sincerely apologize for the misunderstanding regarding the occupancy of your room and the handling of your deposit. Your frustration is completely understandable, and we acknowledge our mistake in not handling the situation with the care and understanding it warranted. Regarding your concerns about the handicapped ramp and the surrounding area, please know that we take these matters seriously, and we are committed to addressing any issues to ensure the safety and comfort of all our guests. Your feedback is invaluable to us, and we will use it to make necessary improvements to our facilities and services. We understand if you choose to take your future business elsewhere, but we sincerely hope to have the opportunity to regain your trust and welcome you back for a much-improved experience. If there is anything we can do to rectify this situation or assist you further, please do not hesita
Hotel room was filthy with stained furniture and damaged bathroom fixtures.
Business reply on Google
We sincerely apologize for the experience you had during your stay. This is not the standard we aim to provide our guests. Your feedback is valuable, and we will address the issues you mentioned to improve our guest experience going forward. Your satisfaction is important to us, and we hope to welcome you back in the future.
The hotel room had mold, water damage, and stained bed sheets.
Unsanitary room conditions, broken door lock, and withheld security deposit.