π¨ Hotels & Travel Β· Phoenix
total experiences
replied on google
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Staff member made inappropriate and unprofessional personal comments to a customer.
Staff caused check-in delays and room amenities were non-functional.
Hotel withheld deposit and refused refund after banning guest for pets
Manager denied tax exemption and provided inadequate breakfast options.
The hotel room vent was dirty and caused respiratory irritation.
The hotel room was dirty and management refused a refund.
Hotel room was dirty with blood stains and staff was rude.
The hotel room and facilities were dirty and in poor condition.
Unresponsive staff, dirty room, and failure to process checkout.
Hotel room was unsanitary and did not match the booking.
Hotel charged customer for allegedly stained bed sheets
Staff ignored late checkout agreement and harassed guests before departure time.
hotel room had bed bugs, stains, and insect infestations
Unsafe parking, foul smelling air conditioning, and lack of breakfast options.
dirty room, missing amenities, and hazardous lobby clutter
Business reply on Google
Thank you for the feedback and being a guest. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused. As you may have noticed, we are in the middle of a major renovation. We hope that you will give us another chance to serve you better the next time you are in the area.
Staff was rude and refused to explain why guests were banned
Construction noise and disrespectful front desk staff during hotel stay
Lack of security, slow check-in, and unauthorized room entry by staff.
The hotel rooms were unsanitary and the location is unsafe.
The hotel room was filthy and the furniture was broken.