Days Inn by Wyndham San Jose
🏨 Hotels & Travel · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Missing breakfast and excessive noise disturbances during the night.
The hotel room was extremely dirty and unsanitary upon arrival.
The hotel room was filthy and contained hazardous electrical equipment.
Room was dirty with stains and non-functional television
room was dirty with hair and damaged walls
Front desk refused to assist with an emergency message for guest.
Hotel room had poor maintenance, mold, and unsanitary conditions.
The hotel room was in poor condition with significant maintenance issues.
Staff displayed poor customer service and mishandled credit card information.
Hotel room was filthy with broken furniture and mildew.
The hotel room and bed linens were found to be filthy.
hazardous room conditions including sharp screws and faulty electrical fixtures
The hotel room was unsanitary and contained multiple safety hazards.
The hotel environment was noisy and unclean.
Hotel room was dirty, damaged, and the guest was double charged.
Business reply on Google
Dear guest, thank you for your honest and detailed review—we sincerely apologize for the poor experience you had. The conditions you described are far below our standards, and we understand how frustrating it must have been to arrive at cleanliness issues, broken fixtures, and unresolved billing problems. We're actively reviewing maintenance logs and housekeeping protocols to ensure rooms are properly cleaned, inspected, and repaired before each stay, and we'll be working with our team to better manage the exterior and guest access for both safety and transparency. Your mention of duplicate charges is especially concerning. We encourage you to follow up directly with your payment provider and with our team. We will investigate your claims and work towards a swift resolution. We truly regret that your stay did not reflect the value you expected and are using your feedback to push for needed improvements. Best Regards, Days Inn Customer Care Team
Hotel room was dirty and in a state of disrepair.
Business reply on Google
Dear Amanda, thank you for your valuable feedback. We sincerely regret that your stay did not meet expectations and appreciate your detailed feedback. Regarding the visibly dirty blankets, we will reinforce our housekeeping standards to ensure all linens are thoroughly cleaned and replaced when necessary. The falling lamps and non-functioning lights will be immediately inspected and repaired, as well as any scuffed and dirty walls, which will be repainted or deep cleaned as needed. The loose door lock and poor door fit are serious security concerns, and we will have our maintenance team inspect and fix all door frames to ensure proper closure and safety. While we strive to provide affordable accommodations, we also aim to maintain quality and comfort, and your concerns highlight areas for immediate improvement. We appreciate your input and will take swift action to enhance the overall guest experience. Best Regards, Days Inn Customer Care Team
Hotel room was dirty with stained linens and health code violations.
Business reply on Google
Dear Jared, we deeply apologize for the unacceptable conditions you encountered during your visit. Your experience falls far short of our standards, and we are addressing these serious issues immediately. The location, cleanliness, and health-related concerns you mentioned are being thoroughly investigated to prevent future occurrences. We are grateful for your patience and understanding, and we're pleased to hear that our front desk worker provided helpful service in resolving your reservation. Your feedback is invaluable in our efforts to improve, and we hope to earn your trust with a significantly better experience in the future. Best Regards, Days Inn Customer Care Team
Hotel amenities were unavailable and the room was in poor condition.
Business reply on Google
Dear Cecy, we're deeply sorry to hear about the numerous issues you encountered during your stay. Your experience falls far below the standards we aim to provide, and we apologize for the inconvenience and disappointment caused by the pool and breakfast closures, as well as the condition of your room. This is not reflective of the level of service and quality we strive to offer our guests. We appreciate your feedback and take it seriously, and we will share these issues with our management and housekeeping teams to ensure improvements are made. It's disheartening to hear that your family's exhaustion was compounded by these issues, and we apologize for any distress caused. We understand that you had no time to find alternate accommodations after a long drive, and we regret that we could not provide you with a more comfortable and enjoyable stay. Your feedback is invaluable to us, and we will use it to make necessary changes and enhancements. If you would like to discuss your experience further or if there's anything we can do to make amends, please don't hesitate to reach out to our team directly. We truly appreciate your feedback, and we hope to have the opportunity to regain your
Multiple room amenities and hotel services were non-functional or unavailable.
Business reply on Google
Dear Cheryl, we sincerely apologize for the numerous issues you encountered during your stay with us. Providing a seamless and enjoyable experience for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations. Your feedback regarding the malfunctioning lights, broken lamps, non-functional TVs, key card issues, and difficulties with member services is deeply concerning, and we are actively handling these issues to ensure they are promptly resolved. Additionally, we apologize for the inconvenience regarding the WiFi and the absence of breakfast despite what was stated on our website. We are conducting a thorough review of our systems and procedures to prevent such discrepancies in the future. Please know that your comments have been taken seriously, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with the exceptional experience you deserve on your next visit. Best Regards, Days Inn Customer Care Team
Hotel room was filthy, damaged, and located in an unsafe area.
Business reply on Google
Dear Ivan, we are deeply troubled by your experience during your recent stay with us and extend our sincerest apologies for the numerous challenges you encountered. Your description of your accommodations is alarming and unacceptable, and we deeply regret that you did not feel safe or comfortable during your time with us. Please know that we take your feedback seriously, and we are committed to handling the issues you highlighted immediately. We will be conducting a thorough investigation into the cleanliness and maintenance concerns you mentioned to ensure that all areas of our property meet the highest standards of cleanliness and safety. Additionally, we will review our policies and procedures to handle the issues with the pool closure and breakfast availability to prevent such oversights in the future. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another chance to exceed your expectations in the future. Best Regards, Days Inn Customer Care Team