Dean's Italian Steakhouse
🍽️ Restaurants · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times, inattentive service, and improperly cooked steak.
Business reply on Google
Anikka, thank you for sharing your experience with us. We’re sorry to hear your birthday celebration did not meet expectations and regret the delays and service concerns you encountered during your visit. We appreciate you taking the time to provide detailed feedback and will review your comments with our team as we continue working to improve the guest experience.
Restaurant failed to honor reservation time despite available seating
Business reply on Google
luka, thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you experienced during your arrival. We understand how upsetting it is to receive a notification that your table is ready, only to arrive and be asked to wait longer. That is not the level of communication or hospitality we strive to provide our guests. We also understand how confusing it may have appeared seeing open tables while still being asked to wait, and we apologize for the lack of clarity and professionalism surrounding the situation. Your feedback is important to us, and we will be addressing this with our host team to improve communication, timing, and the overall guest arrival experience moving forward. We appreciate you bringing this to our attention and hope you may consider giving us another opportunity to provide the experience you expected and deserved.
patrons experienced food poisoning after dining at the restaurant
Business reply on Google
Thank you for taking the time to share your feedback, Jason. We’re very sorry to hear that your experience did not meet expectations, particularly with the delay in drinks and the discomfort your party experienced afterward. This is certainly not the level of service or care we aim to provide, and we take comments like this very seriously. We would appreciate the opportunity to learn more about your visit so we can properly look into the situation and address it with our team. If you’re willing, please reach out directly so we can follow up with you. Thank you again for bringing this to our attention.
Slow service and poor quality food for the price
Business reply on Google
Thank you for taking the time to share your feedback, Gema, and we’re truly sorry to hear that your birthday dinner did not meet expectations. We regret that the pacing of service, drinks, and multiple dishes you described fell short, especially on such a special occasion. This is not the experience we aim to provide, and your comments regarding the short rib gnocchi, filet, and lobster mac & cheese will be shared with our culinary and service teams for review and improvement. We understand how disappointing this must have been for your celebration, and we appreciate you bringing it to our attention. Guest feedback like yours is important in helping us address consistency and quality.
customers experienced food poisoning after eating steak and lobster
Business reply on Google
Alireza, thank you for your feedback. We’re sorry to hear your experience did not meet expectations and appreciate you bringing this to our attention.
Slow service and poorly prepared food at high cost.
Business reply on Google
Richard, thank you for your feedback. We’re sorry to hear the food and service did not meet expectations and appreciate you sharing these details for our team to review. We hope to host you again to provide the world class experience we are known for.
Staff served meat in a dish requested to be vegan
Business reply on Google
Shante, thank you for sharing your feedback. We’re truly sorry for the error with your dietary request, as this should never happen and we understand how upsetting that is. While we appreciate your acknowledgment of the remake and removal from the bill, your concerns have been shared with our team to reinforce proper communication and execution around dietary restrictions.
Poor food quality, slow service, and cramped seating arrangements.
Business reply on Google
Nicole, thank you for the honest feedback. while we’re glad the team was friendly, we’re sorry several elements did not meet expectations, including drink timing, preparation, seating flow, and a few menu items feeling off. your comments have been shared with our leadership and culinary teams for review.
Poor service and multiple failed attempts to cook steaks correctly.
Business reply on Google
Jessica, thank you for sharing your experience. We’re truly sorry that your evening did not meet the standards you expected or deserved, especially given the importance of precision and attentiveness for a group dinner. Your feedback regarding service timing, food execution, and recovery has been shared with our culinary and service leadership teams. We appreciate you bringing this to our attention and would welcome the opportunity to connect further.
Poor food quality and lack of cleanliness in the restroom.
Business reply on Google
Silke, thank you for your feedback. We’re sorry to hear the food and facility concerns affected your experience, though we’re glad the service stood out positively.
Staff rushed customers to vacate the table for another party.
Business reply on Google
Phoenix, thank you for sharing your feedback. We’re sorry to hear the experience did not meet expectations, particularly around pacing and how the table was made to feel. Your comments will be reviewed with our leadership team to help ensure all guests feel respected and well cared for.
Manager displayed dismissive behavior and potential discriminatory seating practices.
Business reply on Google
Ruiyan, thank you for sharing your detailed feedback. We’re sorry to hear your visit did not reflect the level of hospitality we aim to provide, particularly regarding communication and the seating experience. We appreciate you bringing these concerns to our attention, and we’ll be reviewing your comments with our leadership team to ensure they’re properly addressed.
fruit flies present in bar area and on drink garnishes
Business reply on Google
Thank you for bringing this to our attention. We sincerely apologize for the unacceptable experience you had at our bar. Cleanliness and guest satisfaction are our top priorities, and we regret that we fell short during your visit. We appreciate your feedback and will address this issue immediately to ensure it does not happen again. We hope you will consider giving us another opportunity to provide you with the exceptional experience we strive for.
The food quality and portion sizes were unsatisfactory.
Business reply on Google
We’re sorry to hear your experience did not meet expectations, especially during such a special occasion. Your feedback regarding the food and service is important to us, and we will address these concerns to improve. Thank you for sharing, and we hope you might consider giving us another chance in the future.
Poor service and low quality food served on a birthday
Business reply on Google
We're sorry to hear about your experience at Dean's. We strive to provide excellent service and it seems we fell short during your visit. We apologize for the delay in seating and the inconvenience it caused. We understand your frustration and we're disappointed to hear that you felt our service was not up to par. We appreciate your feedback and will use it to improve. We hope you reconsider and give us another chance to make your next visit better.
Host provided discriminatory service and refused seating despite available reservations.
Business reply on Google
Hi Elisabeth, we're sorry to hear about your experience at Dean's. We strive to provide excellent service, and it seems we fell short during your visit. We apologize for the seating miscommunication and how it made you feel. We understand your frustration and we're disappointed to hear that you felt our service was not up to par. We appreciate your feedback and will use it to improve. We hope you reconsider and give us another chance to make your next visit better.
Waiter and manager provided poor service and improperly served food courses.
Business reply on Google
Hi Joe, we're sorry to see that your experience at Dean's Italian Steakhouse didn't meet your expectations. Your feedback is valuable, and we will certainly take it into account as we continually strive to improve our offerings and service. We hope you'll give us another chance to impress you in the future.
The waiter was rude and pressured guests to finish courses quickly.
Business reply on Google
Hi Rahssan, thank you for taking the time to leave a review. We value your feedback and are very sorry to hear you did not enjoy your experience. We hope to welcome you back soon to create a better dining experience.
The restaurant served a poor quality, fatty cut of meat.
Business reply on Google
Hi Carolina, thank you for taking the time to leave us a review. At Dean’s, we continuously work to create good experiences for customers and we’re sorry to hear that we missed the mark here. I would like to hear more about your experience. Would you please consider reaching out to me at [email protected].
Served frozen, inedible food with poor staff response and billing issues.
Business reply on Google
Hi Becca, thank you for taking the time to leave us a review. At Dean’s, we continuously work to create good experiences for customers and we’re sorry to hear that we missed the mark here. We value your feedback and have passed it along to our management team. We hope to welcome you back soon to create a better dining experience.