Deerwood Bistro
🍽️ Restaurants · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The restaurant provides poor service and subpar food quality.
Business reply on Google
We thank you for your feedback as it helps us improve our services. We are sorry we didn’t meet your expectations. Ordering up at the counter has been set up for us for 14 years now. However, after we took your order upfront we provided services through your dining experience, like bringing you everything you needed at the table, promptly, making sure drink station is fully stocked with fresh coffee, tea, lemons etc. We provided you with carry out box and ultimately we cleaned your table after you left. If you were looking for full service and your review specifies that nothing was bad, we kindly request you add more stars to your review, because one star reviews usually mean terrible food, service and ambiance. Let’s all do the fair thing and accept that not all restaurants have to be the same. That’s what makes everyone unique. We’d love to have you back to make this right!
Staff prioritized other customers over the reviewer
The food quality is poor and the portions are overpriced.
The omelette was poorly prepared and the sides were burnt.
Business reply on Google
Cynthia, so sorry to hear that we didn’t meet your expectations. Omelets and hash browns and biscuits are a customer favorite here. Hopefully you come back and give us another chance.
The customer experienced food poisoning after eating a spoiled burger.
The restaurant served improperly cooked eggs and failed to replace them.
Frequent price increases and excessive charges for menu add-ons.
Business reply on Google
Our menu hasn’t been changed in over a year even though everyone knows the food cost daily increases. The proof is on the website. You can see when the last changes were posted. Not very nice to say “ foreign owners “ Ps. Customer keeps coming back (this is the third review) Have a great day!
The breakfast sandwich was dry and lacked quality ingredients.
restaurant added unauthorized charges to customer orders
The food quality was poor and overpriced for the value provided.
The food served was cold and lacked flavor.
Business reply on Google
Sorry for your experience. We wish you came to management and we would have made it right there and then.
Customer alleges discriminatory treatment and false police report by management
Hash browns were served cold with an unpleasant taste.
Inadequate sandwich portion size and lack of preferred bread accompaniments.
Business reply on Google
Mr. Bailey, Sorry if you weren’t informed correctly, we do have chips right upfront when you walk in and it’s listed on our menu. We have butter as well upon request, but the way we serve our complementary toasty bread is with extra virgin olive oil, balsamic and herbs. Please accept our sincere apologies for rushing you to order, it has been addressed to the staff. We appreciate your opinion as it helps us serve you better.
The corned beef omelette and coffee lacked flavor.
The sandwich lacked advertised ingredients and was prepared poorly.
Business reply on Google
Hi Beverly, We are sorry your first time at the Bistro was a disappointment. Our goal is to make everyone’s experience a great one here. We hope you give us another chance to make it up to you. Just mention this to the cashier and your meal of choice will be on the house.
Customer boycotting restaurant due to political stance on hosted event.
Business reply on Google
Please understand that you’re not reviewing our food, service or experience.