Dell Children's Medical Center
🩺 Health & Wellness · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
billing department repeatedly sent incorrect collection notices and insurance claims
Business reply on Google
Thank you for taking the time to review us. Please complete this form https://healthcare.ascension.org/feedback and we will reach out. We appreciate your time and hope to hear from you. -Ascension Texas Community Manager
Excessive wait times for medical consultation and discharge paperwork.
Business reply on Google
Thank you for taking the time to review us. Please complete this form https://healthcare.ascension.org/feedback and we will reach out. We appreciate your time and hope to hear from you. -Ascension Texas Community Manager
Poor communication and unprofessional staff behavior during pediatric medical care.
Hospital staff incorrectly reported a birthmark as potential child abuse
Excessive wait time for an infant in an emergency room
Business reply on Google
Thank you for the feedback. We would like to work with you directly, so could you please complete this form https://healthcare.ascension.org/feedback and we will reach out? Thank you. -Ascension Texas Community Manager
Excessive medical billing for minor emergency room services
Business reply on Google
Thank you for taking the time to review us. Please complete this form https://healthcare.ascension.org/feedback at your convenience and our billing representatives will reach out. We appreciate your time and hope to hear from you. -Ascension Texas Community Manager
Excessive emergency room charges for minimal medical care provided.
Business reply on Google
We understand your frustration and would sincerely like to give this situation the time and attention you deserve. May we ask that you please call us at https://healthcare.ascension.org/feedback (Mon-Fri 8 am-4:30 pm) so that we can address your concerns? Thank you. -Ascension Texas Community Manager
Provider exhibited unprofessional behavior and documented incorrect medication…
Excessive wait times and lack of communication from medical staff
Business reply on Google
Thank you for the feedback. We would like to work with you directly, so could you please complete this form https://healthcare.ascension.org/feedback and we will reach out? Thank you. -Ascension Texas Community Manager
Emergency room refused to provide specialized ear examination equipment.
Medical staff failed to diagnose the patient's ear infection.
Excessive wait times and unprofessional staff behavior in the emergency room.
Business reply on Google
Thank you for taking the time to review us. Please complete this form https://healthcare.ascension.org/feedback and we will reach out. We appreciate your time and hope to hear from you. -Ascension Texas Community Manager
Medical staff failed to monitor child despite claims of observation
child admitted for surgery but received no medical treatment or procedure
Business reply on Google
We would appreciate the opportunity to work toward a resolution. Please complete this form https://healthcare.ascension.org/feedback at your convenience and we will reach out. Thank you. -Ascension Texas Community Manager
Excessive ER wait times and failure to diagnose a double ear infection.
Lack of staff attention and communication in pediatric emergency room
Business reply on Google
Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please reach out to us at 512-324-1374 (Mon-Fri 8 am-4:30 pm) at your earliest convenience? Thank you. -Ascension Texas Community Manager
excessive wait times and lack of communication regarding medical care
Business reply on Google
We are here to listen and take all feedback seriously. Please reach out to us at 512-324-1374 (Mon-Fri 8 am-4:30 pm) so we may work with you directly. We hope to hear from you soon. -Ascension Texas Community Manager
Hospital failed to diagnose strep throat after long wait for consult
excessive emergency room wait time for an infant in pain
Business reply on Google
Thank you for your review. We'd like the chance to look into the situation you have described. Could you please reach out to us at 512-324-1374 (Mon-Fri 8 am-4:30 pm). We look forward to hearing from you. -Ascension Texas Community Manager
excessive wait times and lack of urgency in emergency room
Business reply on Google
Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please reach out to us at 512-324-1374 (Mon-Fri 8 am-4:30 pm) at your earliest convenience? Thank you. -Ascension Texas Community Manager