Delta Moving Systems
🔧 Home Services · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company damaged property and used deceptive billing practices for moving services.
Company overcharged for services and failed to deliver the item.
Business reply on Google
Hello Michael , I’m sorry for your experience but unfortunately you gave the review to the wrong company , simply because you didn’t use our service , please contact our office so we can help you out finding the company that provide you the service
Company increased rates upon arrival and failed to assemble furniture.
Items lost in transit and remaining furniture arrived damaged without reimbursement.
Business reply on Google
Kalley Anderson,We have searched our system and cannot find a file with your name. Please contact us as soon as possible so we may understand what happened.
hidden fees and poor communication during the moving process
Business reply on Google
We are unable to recognize this customer in our database. Please feel free to contact the office to further discuss your moving experience and provide our team with helpful feedback.
Delayed delivery and improper packing of clothing causing damage
Business reply on Google
Dear Trent, First we appreciate the feedback and business opportunity. We are very happy that you are satisfied with most of the services DMS provided, and as such are surprised that this review received only one star from you. We would like to address the present issues: Our movers are all highly trained to professionally pack and wrap all items, including clothing. If a customer wants our team to hang the clothes, all you needed to do was communicate this to the team of packers. They would have happily hung the clothes, which would have required you to purchase more wardrobe boxes, a situation in which you asked for, and therefore, clothes needed to fit the given boxes and could not have been hung. *** We would have happily upgraded your services and costs to fit your needs, had this been communicated properly. It is important to mention that when moving a large load with many boxes and clothing, it is recommended to prioritize items and clothes ahead of time to avoid unwanted scenarios, such as these. As explained to you before and after the pick up, the delivery of items is not guaranteed and depends on availability. It was noted ahead of time that it can take can take anywhere
movers caused property damage, lost items, and failed to provide compensation
Business reply on Google
Dear Lyndsey, We apologize for the inconvenience this experience may have caused. We discussed these concerns previously last time we spoke, and we would like to address the issues in this review one more time:] - Damages happen from time to time when moving across the country. We take responsibility for the items within the scope of our work. We have a we break we pay policy, which we fulfilled. We repaired your furniture and returned it to your home. - There is a protocol that must be followed with the insurance company when submitting a claim for damages. Your claim was never completed through the insurance company, therefore you did not receive any compensation. No one ghosted you. Please return to the CSI portal and complete your claim. - We are not brokers, and we do not out source moving services, as you know our driver was present at the delivery. ** We made our best efforts to deliver your items as quickly as possible to you, and have communicated very clearly the process. This review does not reflect DMS and do not feel that it is in our scope of work or obligation, to compensate you further, when protocol was not followed. If you feel the need to discuss this further, fe
Delayed delivery and lack of communication regarding shipment status
Business reply on Google
Mr. Hurwiz, We apologize for the inconvenience you have experienced throughout this move. Please feel free to reach out to [email protected] for further assistance in the matter.
Final costs exceeded quotes and delivery was significantly delayed.
Business reply on Google
Dear Gavin, We are so sorry to hear about your experience and for any inconvenience this may have caused. Thank you for the feedback and we will try our best to improve next time. We would love to compensate you for your trouble. Please reach the office at your earliest convenience.
Final moving costs exceeded the initial estimate by one thousand dollars.
Business reply on Google
Dear Weston, Thank you for the feedback. We appreciate the business opportunity, and are sorry to hear about the inconveniences of your experience. Please contact our office at your convenience and we would like to discuss how we can improve your experience.
Company misled customer on delivery dates and added unexpected service fees.
Business reply on Google
Hello Allison, We are deeply sorry you were not satisfied with your experience moving with us. We would like to point out that the latest possible delivery date, fees relating to stairs or packing, and any other details relating to our obligations for a job are disclosed clearly(in large text with pictures) in the initial estimate you esigned prior to booking, along with the Valuation Addendum attached to the Bill of Lading that you signed and initialed. We do not mislead our customers about the contractual obligations of our company for a job, and each customer is encouraged to look over the binding estimate before signing. We thank you for your feedback and wish you well in future endeavors.
Company doubled quote, delayed delivery, and lost customer property.
Business reply on Google
We are very sorry you had issues with your move. Regarding your issues with the increase in price after the estimate, this is a common problem when the job size is misrepresented in the estimate phase by the customer. Mistakes can happen when it comes to estimating but we must increase the price as the cost of labor was more than you disclosed. The new price was detailed to you in a revised estimate that you esigned before your items were loaded. Additionally, our company's delivery policy allows for a minimum of 21 business days from the first available delivery date, this is written clearly in the estimate you esigned. Lastly we are extremely sorry for the loss of your items, accidents are rare but can happen with missing items. The availability of further insurance was disclosed verbally to you prior to booking, furthermore claims are not processed by Delta Moving rather an independent insurance company. We thank you for your feedback and wish you well.
Movers left early, damaged furniture, and provided inadequate claim compensation.
Business reply on Google
We are deeply sorry you experienced communication issues with our office, we have made structural changes to prevent issues like this from occurring in the future. Our company policy is to be available for our customers questions and concerns regarding their move. Furthermore, we are sorry to hear that there were damages, unfortunately accidents can happen, however It is company policy to offer the option to purchase additional insurance through a third party before every move that would cover said damages. Additionally, insurance claims are handled by a third party and not Delta Moving. We thank you for your feedback and wish you well in your future endeavors.
The company failed to deliver items within the agreed timeframe.
Business reply on Google
Ruth, It was explained prior to booking that it can and may take up to 21 business days, it was verbally said as well as signed on, electronically and physically. We apologize for the inconvenience you have experienced throughout this move, and sincerely wish you luck in all future endeavors.
Delayed delivery, damaged items, and missing property during a move.
Business reply on Google
Hello Rene' We are sorry to hear that you did not enjoy your experience with us, however we would like to point out that your time frame for when we delivered your items is inaccurate. The contract you signed prior to booking discloses that any job will be delivered within 21 business days from the first available delivery date. As your first available delivery date was 5-20, and we delivered your items on 6-3, we fulfilled our contractual obligation more than a week early and far less than 4 weeks as you claimed. We are sorry you are not happy with the offer made by the third party claims adjuster but the option to purchase additional coverage was disclosed to you verbally prior to booking. If there is anything else we can do to resolve this issue please let us know, thank you for your feedback.
Moving company tripled the quoted price upon arrival and demanded cash payment.
Unexpected price increase and significant damage to personal property during move
Company charged hidden fees and demanded specific payment methods at delivery.
Company failed to provide status updates on customer items during transit.
Business reply on Google
We are deeply sorry you experienced communication issues with our office, we have made structural changes to prevent issues like this from occurring in the future. Our company policy is to be available for our customers questions and concerns regarding their move. We thank you for your feedback and wish you well in your new location.
Moving company failed to honor pricing, damaged furniture, and provided poor…