Deluxe Fun Dining
🍽️ Restaurants · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times for service and rude staff behavior.
The restaurant staff rushed the service during the meal.
Incorrect charges added to bill and excessive mandatory gratuity fees.
long wait times and missing food items during dinner service
Long wait times and lack of promised dining experience presentations.
Customer overcharged for holiday prix fixe menu and experienced long wait
Long wait times and incorrect billing for unserved main courses
forced fixed price menu for valentine's day reservation
Reservation was cancelled without notice due to overbooking
The restaurant had a one hour wait with no indoor seating.
Restaurant failed to honor a confirmed reservation and ignored communication attempts.
Excessive wait times for drinks and food with poor server communication
customer experienced severe food poisoning after dining at the restaurant
Business reply on Google
We’re very sorry to hear that you aren’t feeling well and hope you feel better soon. We take food quality and safety extremely seriously and follow strict standards in our kitchen. Yesterday we served over 250 guests and did not receive any other concerns about illness or food quality. There are many factors outside of our control — including what someone may have eaten earlier in the day or general hygiene practices — that can sometimes contribute to stomach discomfort. However, we always want our guests to feel confident dining with us
Excessive wait time and unprofessional management handling of gift card verification.
The manager provided poor customer service.
The restaurant failed to seat a large party together as requested.
Incorrect order and disputed extra charges handled unprofessionally by management.
Multiple guests experienced food poisoning after dining at the restaurant.
Poorly prepared food and unresponsive management during the dining experience.
Business reply on Google
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointing experience at Deluxe Fun Dining. From the food quality to the service you described, it is clear we did not deliver the level of hospitality we promise our guests. Our goal is to create an enjoyable and memorable dining experience, and we regret that we fell short during your visit. Your comments regarding the steak, Cornish hen, side dishes, and service have been shared with our culinary and management teams so that we can address these issues immediately.
The restaurant failed to credit the reservation deposit to the bill.