Dennis Road Automotive

Business reply on Google

Thank you for your feedback. We’re sorry the experience felt frustrating, and we understand why it was upsetting. However, we want to clarify why our process is the way it is. Even if a customer believes they know the issue, electrical repairs—especially wiring to a crankshaft position sensor—can involve more than what’s visible. To avoid guessing or creating further problems, we provide accurate pricing based on inspection. Our standard labor rate is $160 per hour, and in many cases a diagnostic is required to confirm that the wire, connector, or sensor hasn’t been damaged beyond what can be seen externally. This prevents misdiagnosis and ensures the repair is done correctly. We’re not trying to upcharge or take advantage of anyone; we simply cannot go in blind on an electrical repair.

Business reply on Google

Thank you for taking the time to share your experience. We’re sorry for the inconvenience and for the frustration you felt during your delivery. Our team was in the middle of assisting a customer and waiting on someone to move parts when you arrived, which caused the delay in signing your invoice. We understand that waiting in that situation can be uncomfortable, and we apologize for that. However, we do want to be very clear: we serve and respect everyone who walks through our doors. There was absolutely no intention to make you feel singled out or unwelcome. What you described was not based on your background—it was simply a timing issue while our staff was assisting another customer and coordinating getting the delivery to the right place. We appreciate all vendors who deliver to us, and we value professionalism on both sides. If your experience came across differently, we regret that and will use this as an opportunity to remind our team to communicate more clearly during busy moments. Thank you again for the delivery, and we wish you safe travels on your route.

Business reply on Google

This is not a accurate review as no services were performed & is only based on a quote that was given over the phone. We perform high quality service for our customers and our prices reflect that.

Business reply on Google

Christian, I apologize that you didn't feel that we sufficiently helped you - that was certainly not our intent. I asked for your VIN as we were trying to get availability from Jasper on getting a transmission in for you. As for the comment about hanging up on you, I can assure you that we would never hang up on an individual.

Business reply on Google

We have never had Michelle Heller in the shop, nor have we worked on any vehicles for her. This review is very misleading and unfair as it doesn't have anything to do with our business or the services that we provide. This is based off a past personal relationship with said employee.