Dentons Auto Repair Llc
🚗 Auto & Repair · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Improper reassembly caused engine damage after vehicle body repair
Hostile staff refused to service vehicle and demanded an apology
Business reply on Google
The guy you spoke to yesterday did leave and did not tell anyone your car was parked in the wrong parking lot. No one raised there voice to you or talked to you disrespectful. You were told that we did not know you parked your car on the wrong parking lot . Once you didnt like what you was being told and after you were told no hard feelings etc calmly you hung up the phone. Not all business is good business .
Vehicle returned with unresolved safety issue and poor communication
Business reply on Google
We can't make everyone happy. But the people we do make up for the people we can't. Good luck.
Technician caused damage during installation and refused to accept responsibility.
Business reply on Google
Your car was stolen weeks before we ever did a remote install. During the install we did we noticed that your lock cylender was loose and you had issues with that repair. After your remote install I told you the issues we found and stated that there could of been issues from that causing your problems. I spent almost a hour checking and going over the work we did. I even found a blown port fuse I fixed for free. You had a appointment scheduled for Thursday to let the technician who did the installation go over everything again. You called me 2 days before saying you went to get a second opinion and they charged you 200 dollars to look at it. And you sent me a picture of a plug that we never unhooked saying that was your issue.. if that plug was unhooked nothing in your car would of worked and it had to be unhooked by the place who repaired your car after your theft.So what ever the other shop did to make you think something was my fault is the issue. We wouldn't of charged you anything for the Thursday apt as I'm sure the technician would of found the issue. Lesson learned for me.
The mechanics lack the necessary skills to perform repairs.
Mechanics damaged vehicle interior and failed to provide diagnostic report.
Business reply on Google
Thank you for the chance to earn your business. Although we can not make everyone happy or control the repairs or condition of your vehicle we have some of the best prices in town and will continue to provide a great service and price.
Staff members were rude and provided poor customer service.
The business provided unprofessional customer service and poor staff attitude.
Business reply on Google
Post a copy of your receipt. I dont think you have ever been here to get a window fixed. You must be trying to get your google stars up.. 😆 extra running around. Lol.
The shop failed to repair the vehicle after three weeks.
Business reply on Google
We did check out your car for free. After you had 5 other shops and who ever else mess with it. And you was to much in a hurry so I told you come get it. And didn't charge you anything. Its people like you who mess it up for the good customers. Good luck.
The business owner displayed unprofessional and rude behavior.
Business reply on Google
I went above and beyond to help you. I spend a lot of time trying to accommodate you and no matter what I did you wasn't going to be happy. You wanted a rush job and I told you we couldn't do it in one day. I even offered to pay the extra day for your rental . I have been told not all business is good business and im glad I didnt lower my standards or integrity to rush your vehicle in and out. Have a great day.
The business increased the price of a quote without justification.
Business reply on Google
If I gave you a price of 550 a few days ago why would you call back asking once again what the price would be. ? We go above and beyond as you can tell from the price you got. But I like how you rate a business you never even came to. Just phone shopping. Lol but thank you for the star.